The scroll bar in the Cross-reference dialog box becomes unavailable in Word (892420)

The information in this article applies to:

Microsoft Office Word 2003

SYMPTOMS

In Microsoft Office Word 2003, when you use the Cross-reference dialog box to insert a cross-reference to an item that is in a numbered list, the scroll bar in the Cross-reference dialog box becomes unavailable and appears dimmed. Additionally, if you click in the document and then click the dimmed scroll bar in the Cross-reference dialog box, the scroll bar may disappear.

CAUSE

This problem occurs if all the following conditions are true:

The numbered list contains 10 or more items.
The Reference type in the Cross-reference dialog box is set to Numbered item.
You click in the document while the Cross-reference dialog box is visible.
After you click in the document, you click the Cross-reference dialog box and then try to use the scroll bar.

WORKAROUND

To work around this problem in Word 2003, follow these steps:

Put the insertion point where you want to insert the cross-reference.
On the Insert menu, point to Reference, and then click Cross-reference.
Set the Reference type to Numbered item.
Click the numbered item that you want to assign the cross-reference to in the For which numbered item list.
Click Insert, and then click Close.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Modification Type:	Minor	Last Reviewed:	8/25/2006
Keywords:	kbformat kbtshoot kbprb KB892420 kbAudEndUser