You receive an "Unable to start help" error message when you click Help in the AppleTalk Port Configuration dialog box in Windows Server 2003 Service Pack 1 or in an x64-based version of Windows Server 2003 (892410)

SYMPTOMS

When you click Help in the AppleTalk Port Configuration dialog box on a computer that is running Microsoft Windows Server 2003 Service Pack 1 (SP1) or an x64-based version of Windows Server 2003, you receive the following error message:

Unable to start help

The AppleTalk Port Configuration dialog box appears when you configure the port for an AppleTalk printer in the Printers and Faxes folder.

Additionally, you receive the same error message if the following conditions are true:

You used the Add Printer Wizard to add an AppleTalk device.
You clicked Help when you received the following message:Do you want to capture this AppleTalk device? When captured, this printer will no longer be directly accessible to other computers using Apple Talk, but will still be available for AppleTalk printing exclusively through this Windows computer.

MORE INFORMATION

Steps to reproduce the behavior

Click Start, point to Settings, click Control Panel, and then double-click Printers and Faxes.
On the File menu, click Server Properties, and then click the Ports tab.
On the Ports tab, click to select an AppleTalk printer, and then click Configure Port.
Click Help in the AppleTalk Port Configuration dialog box.

You will receive the error message that is mentioned in the "Symptoms" section.

Technical support for Windows x64 editions

Your hardware manufacturer provides technical support and assistance for Microsoft Windows x64 editions. Your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx

For product information about Microsoft Windows Server 2003 x64 editions, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/default.mspx

REFERENCES

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

268599 How to configure Windows 2000 to print to an AppleTalk print device