You cannot retrieve the value of hrStorageRam when you use the SNMP Snmputil.exe command-line tool in Windows 2000 Server Service Pack 4 (892393)

SYMPTOMS

When you try to run the Microsoft Simple Network Management Protocol (SNMP) Snmputil.exe walk .1.3.6.1.2.1.25.2.3.1.6 command, you may be unable to retrieve the object identifier (also known as OID) value. This value comes from the hrStorageRam storage type identifier that is used for RAM. This problem occurs on a computer that is running Microsoft Windows 2000 Server Service Pack 4 (SP4).

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To apply this hotfix, you must have Windows 2000 Server SP4 installed on the computer.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name	File version	File size	Date	Time	Platform
Windows2000-kb892393-x86-enu.exe	1.0.0.0	347,640	20-Jan-2005	09:20	x86
Windows2000-kb892393-x86-symbols-enu.exe	1.0.0.0	57,848	20-Jan-2005	09:20	x86

MORE INFORMATION

For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates