Documents that are attached to e-mail messages are not added to an e-mail-enabled document library in Windows SharePoint Services (892317)


The information in this article applies to:

  • Microsoft Windows SharePoint Services

SYMPTOMS

You configure a document library in Microsoft Windows SharePoint Services to allow e-mail insertion. A user sends an e-mail message that contains an attached document to the public folder in Microsoft Exchange. You expect the attached document to be added to the e-mail-enabled document library in Windows SharePoint Services. However, the attached document is not added to the e-mail-enabled document library. Additionally, you experience the following symptoms:
  • The owner of the public folder receives an e-mail message that contains the following error message:
    There was an error processing one or more attachments
    The subject line in the Subject box of the e-mail message is the same subject line of the original e-mail message that the user sent.
  • An entry that is similar to the following is generated by the Microsoft SharePoint Timer Service (Owstimer.exe) in the log file:
    0 DateTime 5984 SharePoint Timer Service for E-Mail Enabled Document Libraries : Object Not Found : <http://ServerName/Public/ServerName/FolderName.EML>
  • If you take a network trace, you see that the NexTags log file contains an entry that is similar to the following:
    "HTTP/1.1 503 Service Unavailable": X-MS-ENUMATTS http://ServerName/exchange/UserName/Inbox/FileName.EML HTTP/1.1

CAUSE

This issue occurs if the UrlScan security tool is running on the Exchange computer, and the UrlScan security tool blocks the X-MS-ENUMATTS verb.

RESOLUTION

To resolve this issue, modify the Urlscan.ini file so that the UrlScan security tool allows the X-MS-ENUMATTS verb. To do this, follow these steps:
  1. Start Notepad, and then open the Urlscan.ini file.

    Note The Urlscan.ini file is located in the following folder:

    %Windir%\System32\Inetsrv\Urlscan

  2. Locate the [AllowVerbs] section of the file. The [AllowVerbs] section looks similar to the following:

    [AllowVerbs]
    ;
    ; The verbs (aka HTTP methods) listed here are those commonly ; processed by a typical IIS server.
    ;
    ; Note that these entries are effective if "UseAllowVerbs=1" is set in the [Options] section above.
    ;
    GET
    HEAD
    POST

  3. On a separate line after POST, add the following lines:

    ;Below Verb used to Allow Attachments

    X-MS-ENUMATTS

  4. Click Save on the File menu.
  5. Reset Microsoft Internet Information Services (IIS). To do this, click Start, click Run, type iisreset in the Open box, and then click OK.

MORE INFORMATION

For more information about the UrlScan security tool, visit the following Microsoft Web site:

http://www.microsoft.com/technet/security/tools/urlscan.mspx?#f

For additional information about using the URLScan tool in an Exchange Server environment, click the following article number to view the article in the Microsoft Knowledge Base:

823175 Fine-tuning and known issues when you use the Urlscan utility in an Exchange 2003 environment

When you link a document library in Windows SharePoint Services with a public folder that is stored in Exchange, documents that are attached to e-mail messages in the public folder can be automatically inserted into the document library. For additional information about working with e-mail-enabled document libraries in Windows SharePoint Services, see the "Configuring E-Mail-Enabled Document Libraries" topic in the "Configuration" section of the Microsoft Windows SharePoint Services 2.0 Administrator's Guide. To obtain the Microsoft Windows SharePoint Services 2.0 Administrator's Guide, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyID=a637eff6-8224-4b19-a6a4-3e33fa13d230&displaylang=en

Or, see the "Configuring E-Mail-Enabled Document Libraries" topic in the "Managing Document Libraries" section of the Microsoft Office SharePoint Portal Server 2003 Administrator's Guide. The Microsoft Office SharePoint Portal Server 2003 Administration Guide (Administrator's Help.chm) is located in the Docs folder in the root folder of the SharePoint Portal Server 2003 CD.
Modification Type:MinorLast Reviewed:7/27/2006
Keywords:kberrmsg kbtshoot KB892317 kbAudITPRO
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