The Application Log Provider may unexpectedly quit, and event 25257 is logged when the provider parses an IIS log file that contains Asian characters in MOM 2005 (892307)

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Operations Manager 2005. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next MOM 2005 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version           Size  File name
   ----------------------------------------------------------
   14-Feb-2005  22:10  5.0.2749.13    899,824  Momactions.dll
   14-Feb-2005  22:10  5.0.2749.13  1,627,888  Momengine.dll

Hotfix installation instructions

Apply this hotfix to the following computers:

• All MOM 2005 computers
• All computers that are running the MOM 2005 agent

Applying the hotfix to MOM 2005 computersTo apply this hotfix to your MOM 2005 computers, follow these steps:

1. Log on to a computer by using an account that has administrative credentials.
2. Copy the MOM2005-RTM-KB892307-X86-IA64-ENU.exe file to a local folder or to a shared folder that can be accessed by all other MOM 2005 computers and MOM 2005 agent computers.
3. Double-click the MOM2005-RTM-KB892307-X86-ENU.exe file to apply the hotfix locally.
4. Follow the instructions in the wizard.
   
   When the hotfix has been successfully applied, you receive the following message:The software has been successfully updated, please open "Pending Actions" view in the MOM Console to update Agents
5. Click OK.
   
   The computer restarts the MOM service.
6. Repeat these steps on each MOM 2005 computer.

Applying the hotfix to computers that are running the MOM 2005 agentTo apply this hotfix to a MOM agent computer that has a control level of Full, follow these steps:

1. Click Start, point to Programs, point to Microsoft Operations Manager 2005, and then click Administrator Console.
2. In the MOM Administrator console, double-click Microsoft Operations Manager (ServerName), double-click Administration, double-click Computers, and then click Pending Actions.
3. In the details pane, right-click each client, and then click Apply Patches Now.
4. In the Apply Patches dialog box, click an account that you want to use to apply the hotfix, and then click OK.

To apply this hotfix to a MOM agent computer that has a control level of None, follow these steps to manually apply the hotfix:

1. Log on to the computer by using an account that has administrative credentials.
2. Copy the MOM2005-RTM-KB892307-X86-IA64-ENU.exe file to a local folder or to a shared folder that can be accessed by all other MOM 2005 computers and MOM 2005 agent computers.
3. Double-click the MOM2005-RTM- KB892307-X86-ENU.exe file to apply the hotfix locally.
4. Follow the instructions in the wizard.

Manually apply the hotfix to MOM agent computers whose control level was set to Full after the hotfix was applied to the MOM server. Alternatively, follow these steps to apply the hotfix from the MOM computer:

1. Click Start, point to Programs, point to Microsoft Operations Manager 2005, and then click Administrator Console.
2. In the MOM 2005 Administrator console, double-click Microsoft Operations Manager (ServerName), double-click Administration, double-click Computers, and then click Agent Managed Computers.
3. In the details pane, right-click the computer, and then click Update Agent Settings.
4. In the console tree, click Computers, and then click Pending Actions.
5. In the details pane, right-click each client, and then click Apply Patches Now.
6. In the Apply Patches dialog box, click an account that you want to use to apply the hotfix, and then click OK.

For more information about how to install software updates in a MOM environment, see the "Patches for MOM 2005" section in the MOM 2005 Operations Guide.