The installation log file may incorrectly list the "Install return code: 0" error when you install Office 2003 on a client computer (892301)


The information in this article applies to:

  • Microsoft Office Professional Edition 2003
  • Microsoft Office Access 2003
  • Microsoft Office Excel 2003
  • Microsoft Office Outlook 2003
  • Microsoft Office PowerPoint 2003
  • Microsoft Office Publisher 2003
  • Microsoft Office Word 2003
  • Microsoft Office FrontPage 2003
  • Microsoft Office Standard Edition 2003
  • Microsoft Office Student and Teachers Edition 2003
  • Microsoft Office Small Business Edition 2003
  • Microsoft Office Basic Edition 2003

SYMPTOMS

When you install Microsoft Office 2003 on a client computer, an exit code of 0 (zero) may be incorrectly returned by the Office 2003 Setup program. Additionally, the installation log file that is created by the Office 2003 Setup program may incorrectly list the following error:
Install return code: 0

CAUSE

This problem may occur when you use the enhanced version of the Office 2003 Setup program and when either of the following conditions is true:
  • The Office 2003 Setup program cannot create the Local Installation Source files on the client computer, and the ENFORCECACHE property is enabled in the [CACHE] section of the Setup.ini file.
  • You cancel the Office 2003 setup process before the Microsoft Windows Installer program (Msiexec.exe) has started.
For more information about the enhanced version of the Office 2003 Setup program, visit the following Microsoft Web site:

http://office.microsoft.com/en-us/assistance/HA011402451033.aspx

RESOLUTION

This problem was first fixed in a hotfix that is now contained in a service pack. If you installed the latest Office 2003 service pack, you do not have to install the hotfix.

Service pack information

This problem is corrected in Office 2003 Service Pack 2.

To resolve this problem, obtain the latest service pack for Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

870924 How to obtain the latest service pack for Office 2003

Hotfix information

How to obtain the hotfix

This issue is fixed in the Office 2003 post-Service Pack 1 Hotfix Package that is dated January 18, 2005. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

892300 Description of the Office 2003 post-Service Pack 1 hotfix package: January 18, 2005

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Office 2003 Service Pack 2.

MORE INFORMATION

After you install the hotfix that is mentioned in the "Resolution" section, the following correct exit codes are returned to the installation log file that is created by the Office 2003 Setup program:
  • Exit code 2 is returned if the Local Installation Source files cannot be cached and if the ENFORCECACHE property is enabled.
  • Exit code 16388 is returned if you cancel the Office 2003 setup process before the Windows Installer program has started.
Modification Type:MinorLast Reviewed:2/13/2006
Keywords:kbOffice2003SP2fix kberrmsg kbsetup kbOffice2003preSP2fix kbQFE kbbug kbfix KB892301 kbAudITPRO
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