The Generic Service resource stops responding when you create the Generic Service resource in a Windows 2000 cluster (892232)

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To install this hotfix, you must have Microsoft Windows 2000 Service Pack 4 (SP4) installed.
For more information about how to install the latest Windows 2000 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   -----------------------------------------------------------
   19-Jun-2003  20:05  5.0.2195.6683      55,568  Clusapi.dll      
   19-Jun-2003  20:05  5.0.2195.6683      67,760  Clusnet.sys
   28-Feb-2005  08:38  5.0.2195.7035     253,712  Clusres.dll      
   19-Jun-2003  20:05  5.0.2195.6683     682,768  Clussvc.exe      
   24-Mar-2004  02:17  5.0.2195.6824     134,928  Dnsapi.dll       
   24-Mar-2004  02:17  5.0.2195.6876      92,432  Dnsrslvr.dll     
   19-Jun-2003  20:05  5.0.2195.6660      95,504  Netman.dll       
   19-Jun-2003  20:05  5.0.2195.6604     477,456  Netshell.dll     
   19-Jun-2003  20:05  5.0.2195.6683      54,544  Resrcmon.exe     
   07-Feb-2005  05:35  5.0.2195.7026   6,301,696  Sp3res.dll       
   28-Feb-2005  09:11                     10,024  Kb892232.cat
   25-Feb-2005  17:43  6.1.22.4          371,936  Updspapi.dll

After you install this hotfix, increase the time-out value for the Generic Service resource .dll file by using one of the following methods.

Method 1: Use Cluster Administrator

1. Start Cluster Administrator.
2. On the resource for which you want to change the Pending Timeout setting, click Properties.
3. In the Properties dialog box, click the Advanced tab, and then increase the value for the Pending Timeout setting.

Method 2: Modify the registry

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

Increase the time-out value in the following registry subkey: