RESOLUTION
A
supported hotfix is now available from Microsoft, but it is only intended to
correct the problem that this article describes. Apply it only to systems that
are experiencing this specific problem.
To resolve this problem,
contact Microsoft Product Support Services to obtain the hotfix. For a complete
list of Microsoft Product Support Services telephone numbers and information
about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.
The English
version of this hotfix has the file attributes (or later file attributes) that
are listed in the following table. The dates and times for these files are
listed in Coordinated Universal Time (UTC). When you view the file information,
it is converted to local time. To find the difference between UTC and local
time, use the
Time Zone tab in the Date and Time tool in
Control Panel.
Date Time Version Size File name
---------------------------------------------------
28-Mar-2005 19:35 1.0.781.14 58,880 Rdrvgac.dll