You may receive error messages when you try to upgrade your current Windows operating system to Windows XP (891891)


The information in this article applies to:

  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition

SYMPTOMS

When you try to upgrade your current Microsoft Windows operating system to Microsoft Windows XP, the upgrade process is not completed. Additionally, you may receive the following error messages during the upgrade process:
Migration DLL c:\windows\setup\temp\dll000xx\migrate.dll through an exception in migratesystem9x. The dll will not be processed.
The upgrade pack Microsoft WIA failed in migratesystem9x with error code 998. Setup cannot process this pack.

CAUSE

This issue may occur if your current Windows operating system is running third-party software programs that are incompatible with Windows XP. These programs may include CD writer and antivirus software programs. When you try to upgrade your current Windows operating system to Windows XP, these third-party software programs may interrupt the Windows XP upgrade process, and errors may occur.

WORKAROUND

To work around this issue, remove the third-party software programs that are incompatible with Windows XP from the current Windows operating system. Then restart the installation.
Modification Type:MajorLast Reviewed:1/11/2005
Keywords:kbtshoot KB891891 kbAudITPRO
©2004 Microsoft Corporation. All rights reserved.