Error | Cause | Resolution |
Failed to enumerate memory processes | The tool cannot scan any processes. This error may occur because the computer is low on memory or has some other serious problem. | Restart the computer, and then run the tool again |
Failed to initialize memory scanning | The tool cannot scan any processes. This error may occur because the computer is low on memory or has some other serious problem. | Restart the computer, and then run the tool again |
Failed to get process image file | The tool cannot scan a process. This error is typically caused by a process that was recently started or shut down. | Run the tool again. Wait at least five minutes after you restart the computer and before you run any other programs. |
Failed to scan process | The tool cannot scan a process because insufficient system resources are available. | Close some programs, and then run the tool again. |
Failed to suspend process | The tool cannot suspend a process that is identified as malicious software. This error occurs only if the computer is infected with some malicious software. | Restart your computer, run the tool again, and then scan your system with an antivirus program. |
Failed to kill process | The tool cannot remove a process that is identified as malicious software. This error occurs only if the computer is infected with some malicious software. | Restart your computer, run the tool again, and then scan your system with an antivirus program. |
Failed to open the service control manager | The tool cannot scan any services. This error may occur because the computer is low on memory or has some other serious problem. | Restart the computer, and then run the tool again. |
Failed to enumerate service status | The tool cannot scan any services. This error may occur because the computer is low on memory or has some other serious problem. | Restart the computer, and then run the tool again. |
Failed to query configuration for service | The tool cannot scan a service. This error typically occurs because the service was recently created or deleted. | Restart the computer, and then run the tool again. |
Failed to query status for service | The tool cannot scan a service. This error typically occurs because the service was recently created or deleted. | Restart the computer, and then run the tool again. |
Failed to open service | The tool cannot scan a service. This error typically occurs because the service was recently created or deleted. | Restart the computer, and then run the tool again. |
Failed to delete service | The tool cannot delete a service that was identified as malicious software. This error occurs only if the computer is infected with some malicious software. | Restart your computer, run the tool again, and then scan your system with an antivirus program. |
Failed to query registry key information | The tool cannot scan a registry key. This error is typically a minor issue. | Restart the computer, and then run the tool again. |
Failed to load registry key | The tool cannot scan a registry key. This error is typically a minor issue. | Restart the computer, and then run the tool again. |
Failed to unload registry key | The tool was unable to release access to a registry key. This error is typically a minor issue. | Restart the computer, and then run the tool again. |
Failed to open registry key | The tool cannot scan a registry key. This error is typically a minor issue. | Restart the computer, and then run the tool again. |
Failed to enumerate registry keys | The tool cannot scan a registry key. This error is typically a minor issue. | Restart the computer, and then run the tool again. |
Failed to parse registry keys | The tool cannot scan a registry key. This error is typically a minor issue. | Restart the computer, and then run the tool again. |
Failed to enumerate registry value | The tool cannot scan a registry value. This error is typically a minor issue. | Restart the computer, and then run the tool again. |
Failure to query registry value | The tool cannot scan a registry value. This error is typically a minor issue. | Restart the computer, and then run the tool again. |
Failed to get snapshot of run keys | This error typically occurs because a computer has no entries in one or more of the registry run keys. | You can safely ignore this error. |
Failed to delete registry key | The tool cannot delete a registry key associated with malicious software. This error occurs only if the computer is infected with some malicious software. | Restart your computer, run the tool again, and then scan your system with an antivirus program. |
Failed to delete registry value | The tool cannot delete a registry value associated with malicious software. This error occurs only if the computer is infected with some malicious software. | Restart your computer, run the tool again, and then scan your system with an antivirus program. |
Failed to set registry value | The tool cannot reset a registry value that is associated with malicious software. This error occurs only if the computer is infected with some malicious software. | Restart your computer, run the tool again, and then scan your system with an antivirus program. |
Failed to get logical drives | The tool cannot enumerate the list of drives. | Restart the computer, and then run the tool again. |
Failed to scan file | The tool cannot scan a file because insufficient system resources are available. | Close some programs, and then run the tool again. |
Failed to find files | The tool cannot scan some set of files. | Restart the computer, and then run the tool again. |
Failed to move file | The tool cannot delete a file or mark it for deletion after the next restart. This error may occur because the file is located on a read-only network share. In this case, this error is expected. | You can probably ignore this error. However, make sure that the error is expected by verifying the location of the file. |
Failed to set file attributes | The tool cannot perform a removal operation. This error occurs only if the computer is infected with some malicious software. | Scan your computer with an antivirus program. |
Failed to copy file | The tool cannot perform a removal operation. This error occurs only if the computer is infected with some malicious software. | Scan your computer with an antivirus program. |
Failed to create file | The tool cannot perform a removal operation. This error occurs only if the computer is infected with some malicious software. | Scan your computer with an antivirus program. |
Failed to delete file | The tool cannot perform a removal operation. This error occurs only if the computer is infected with some malicious software. | Scan your computer with an antivirus program. |
Failed to write to file | The tool cannot perform a removal operation. This error occurs only if the computer is infected with some malicious software. | Scan your computer with an antivirus program. |
Failed to expand environment string | The tool cannot expand an environment variable. This error is typically a minor issue. | Restart the computer, and then run the tool again. |
Failed to load user profiles | The tool cannot load a set of registry keys for scanning. | Restart the computer, and then run the tool again. If the error persists, and you are using Windows 2000, you may have to increase the registry size. |
Failed to allocate memory | The tool does not have sufficient resources to complete an operation. This error occurs only if the computer is infected with some malicious software. | Close some programs, and then run the tool again. If the error persists, restart the computer, and then scan the computer with an antivirus product. |