FIX: The user forms order may be incorrect after you change form parameters on a Windows XP-based computer (891647)


The information in this article applies to:

  • Microsoft Windows XP Service Pack 2
  • Microsoft Windows XP Service Pack 1

SYMPTOMS

On a Microsoft Windows XP-based computer, the form that you use for default printing may not be the form that you expect when the following conditions are true:
  • You change the form parameters to create several custom print forms on a print server.
  • You change the form parameters to use a custom form for default printing.

CAUSE

This problem occurs because the correct order of the user form breaks after you change the form parameters.

Note The cFormOrder value is incorrect after you modify a form. User forms are saved in the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Forms

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart Requirement

You must restart your computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix does not replace any other hotfixes.

File Information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Windows XP with Service Pack 1
File nameFile versionFile sizeDateTimePlatformSP requirement
Localspl.dll5.1.2600.1620308,73621-Jan-200517:38x86SP1
Spoolss.dll5.1.2600.161268,60821-Jan-200517:38x86SP1
Windows XP with Service Pack 2
File nameFile versionFile sizeDateTimePlatform
Localspl.dll5.1.2600.2601343,04021-Jan-200517:34x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about this problem, click the following article number to view the article in the Microsoft Knowledge Base:

310842 The user forms order may be incorrect after you change form parameters

Modification Type:MinorLast Reviewed:7/26/2006
Keywords:kbQFE kbHotfixServer kbfix kbbug kbpubtypekc KB891647 kbAudITPRO
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