You receive an "Access denied" error message, and the program unexpectedly quits when you try to open or save a file in an Office program (891636)
The information in this article applies to:
- Microsoft Office XP, All Editions
- Microsoft Office Standard Edition 2003
- Microsoft Office Small Business Edition 2003
- Microsoft Office Access 2003
- Microsoft Office FrontPage 2003
- Microsoft Office PowerPoint 2003
- Microsoft Office Word 2003
- Microsoft Office Professional Edition 2003
- Microsoft Office Student and Teachers Edition 2003
- Microsoft Office Basic Edition 2003
- Microsoft Office Excel 2003
- Microsoft Office Outlook 2003
- Microsoft Office Publisher 2003
- Microsoft Office 2000 Premium
- Microsoft Office 2000 Professoinal
- Microsoft Office 2000 Standard
- Microsoft Office 2000 Small Business
- Microsoft Office 2000 Developer
- Microsoft Access 2000
- Microsoft Excel 2000
- Microsoft FrontPage 2000
- Microsoft Outlook 2000
- Microsoft PowerPoint 2000
- Microsoft Word 2000
SYMPTOMSWhen you try to open or save a file in a Microsoft Office program, you receive the following error message: Access denied Additionally, the program unexpectedly quits. CAUSEThis issue may occur if the following conditions are true: - You try to open a file that is located in a redirected folder that has been set by Group Policy, or you try to save a file to a redirected folder that has been set by Group Policy.
- The parent folder of the redirected folder does not have the Read Attributes permission set for you.
RESOLUTIONTo resolve this issue, set the permissions on the parent folder of the redirected folder as listed in the following table. | User | Permissions | | Enterprise administrators | Full Control | | Domain administrators | Full Control | | Authenticated users | Traverse Folder / Execute File
List Folder / Read Data
Read Attributes |
MORE INFORMATION Office programs use an enhanced version of the common Microsoft Windows Open dialog box. This is because Office resiliency includes information about general population of the user interface and its functionality.
When you open or save a file in an Office program, a general configuration test pass verifies various parts of the program and its components. Based on this test pass, Office resiliency confirms the
availability of network connections as supported networks because these connections may be needed to retrieve files and registry settings. This test pass also verifies the attributes on each folder in the directory tree.REFERENCES
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
277644
"Access denied" error message when users try to access shared folders
232692 Folder Redirection feature in Windows
274443 How to dynamically create security-enhanced redirected folders by using folder redirection in Windows 2000 and in Windows Server 2003
| Modification Type: | Minor | Last Reviewed: | 4/11/2006 |
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| Keywords: | kbsavefile kbopenfile kberrmsg kbtshoot kbprb KB891636 kbAudITPRO |
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