The Microsoft Systems Management Server Scheduler component cannot schedule a master send request (891565)

SYMPTOMS

The Microsoft Systems Management Server (SMS) Scheduler component cannot schedule a master send request. This symptom occurs in large SMS hierarchies that have many primary and secondary sites. Additionally, the following error message entry is reported in the SMS\Logs\Sched.log file on the SMS Site Server computer:

~ Cannot open file \\SMSServer\SMS_xxx\inboxes\schedule.box\tosend\0000000n.Ixx. Cause is 2 $$<SMS_SCHEDULER> ~The CRoutingInst::MakeInstructionFile function failed with SMS error 2. $$<SMS_SCHEDULER> ~An error occurred when creating the routing instruction. $$<SMS_SCHEDULER>

This error message entry occurs every time that the SMS Scheduler tries to schedule the send request. Therefore, the list of slave requests for the master request may increase.

RESOLUTION

SMS 2003 service pack information

To resolve this problem, obtain the latest service pack for Systems Management Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

885643 How To obtain the latest Systems Management Server 2003 service pack

SMS 2.0 hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Systems Management Server 2.0 Service Pack (SP) 5 is required to install this hotfix.

Restart requirement

You do not have to restart the computer after you apply this software update.

Hotfix replacement information

This hotfix does not replace any other software updates. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version         Size       File name
   ------------------------------------------------------------------------------
   29-Apr-2005  21:01  2.0.1493.5202   1,110,248  Sms2.0-sp5-kb891565-x86-enu.exe  
   25-Feb-2003  17:30  2.0.1493.5202   1,634,208  Basesvr.dll

Hotfix installation instructions

This hotfix updates the SMS Scheduler component. This hotfix must be applied to all SMS site servers in the SMS hierarchy.