Veritas Backup Exec version 8.6 scheduled backups fail with an application event ID:57480 after you install security update 885835 on a Windows 2000-based computer (891531)

SYMPTOMS

You are running Veritas Backup Exec version 8.6 on a Microsoft Windows 2000-based computer and the following conditions are true:

You have installed security update 885835 on your computer.
You use the Veritas Network Storage Exec configuration option.
Your password for the backup service account contains at least 14 characters.

Veritas Backup Exec version 8.6 scheduled backups may fail, and you may receive the following error message in the application event log:

Event Type: Error
Event Source: Backup Exec
Event Category: None
Event ID: 57480
Date: Date
Time: Time
User: N/A
Computer: computer_name
Description: An attempt to establish a network connection to \\target_path failed.
Error: 86

CAUSE

Veritas Backup Exec version 8.6, when it runs the Network Storage Exec option, cannot handle passwords that are 14 characters or more in length.

MORE INFORMATION

For information about how to contact Veritas, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

For additional information about security update 885835, click the following article number to view the article in the Microsoft Knowledge Base:

885835 MS04-044: Vulnerabilities in Windows Kernel and LSASS Could Allow Elevation of Privilege

Veritas Backup Exec version 8.6 scheduled backups fail with an application event ID:57480 after you install security update 885835 on a Windows 2000-based computer (891531)

SYMPTOMS

CAUSE

RESOLUTION

MORE INFORMATION