SYMPTOMS
You cannot log on locally or remotely to your Microsoft Windows Server 2003-based computer. When this problem occurs, you cannot use the following methods to log on:
- Log on locally.
- Use a Windows domain logon to log on remotely.
- Use the Remote Desktop Protocol (RDP) to log on remotely.
For example, after you enter your user name and password locally on your Windows Server 2003-based computer, your computer may appear to stop responding.
However, the Windows Server 2003-based computer is still functioning, and users may still access file shares. Additionally, the Windows Server 2003-based computer can still be managed remotely by using the Computer Management tool.
When you restart the Windows Server 2003-based computer, you can log on successfully. However, after your Windows Server 2003-based computer runs for several hours, the problem occurs again.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, 32-bit versions
Date Time Version Size File name
--------------------------------------------------------------
17-Dec-2004 20:21 5.2.3790.242 395,776 Mrxsmb.sys
12-Oct-2004 00:29 5.2.3790.221 158,208 Rdbss.sys
Windows Server 2003, Enterprise Edition for Itanium-based Systems
Date Time Version Size File name
--------------------------------------------------------------
17-Dec-2004 20:21 5.2.3790.242 395,776 Mrxsmb.sys
12-Oct-2004 00:29 5.2.3790.221 158,208 Rdbss.sys