Adobe Acrobat PDFMaker add-ins may cause documents to open or close slowly in Office for Mac programs (891335)


The information in this article applies to:

  • Microsoft Office 2004 for Mac Standard Edition
  • Microsoft Office v. X for Mac

SYMPTOMS

In Microsoft Office for Mac programs, documents may open or close slowly. Or, you may experience overall performance degradation with the programs. The programs may run slowly. For example, this issue may occur with Microsoft Office Word for Mac.

CAUSE

This issue may occur when you have the Adobe Acrobat PDFMaker add-ins as startup items in the startup folders of the Office for Mac programs. The PDFMaker add-ins may cause the symptoms that are described in the "Symptoms" section.
If you have Adobe Acrobat versions 6.0, 6.0.1, or 6.0.2, update Acrobat to Adobe Acrobat 6.0.3 to resolve this issue. For more information about how to install the Adobe Acrobat 6.0.3a Professional and Standard update, visit the following Adobe Web page:

http://www.adobe.com/support/downloads/product.jsp?product=10&platform=Macintosh

WORKAROUND

To work around this issue, you must remove all PDFMaker startup items from the startup folders of the Office programs. To do this, follow these steps:
  1. Quit all Office for Mac programs.
  2. Create a new folder on your desktop. To do this, follow these steps:
    1. On the dock, click Finder.
    2. On the File menu, click New Folder.
    3. Name this folder PDFMaker.
  3. Locate and open the Microsoft Office X folder or the Microsoft Office 2004 folder on your computer. Typically, this folder is in the following location:

    Macintosh HD/Applications

  4. Open the Office folder, and then open the Startup folder.
  5. On the View menu, click as Columns.
  6. Click the Excel folder.
  7. Drag the pdfMaker.xla file into the PDFMaker folder that you created in step 2.
  8. Click the PowerPoint folder.
  9. Drag the pdfMaker.ppa file into the PDFMaker folder.
  10. Click the Word folder.
  11. Drag the pdfMaker.dot file into the PDFMaker folder.
  12. Restart the computer. This action will clear the memory and remove any remaining references to the PDFMaker files.

MORE INFORMATION

Additionally, there are other issues that may cause Office documents to open slowly. For additional information about how to troubleshoot documents that open slowly, click the following article number to view the article in the Microsoft Knowledge Base:

892959 How to troubleshoot Office for Mac documents that open more slowly than expected

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products. Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Modification Type:MajorLast Reviewed:2/25/2005
Keywords:kbAddIn kbstartup kbPerformance kbtshoot kbprb KB891335 kbAudEndUser
©2004 Microsoft Corporation. All rights reserved.