The Inetinfo.exe process may use 100 percent of the CPU resources on a computer that is running Exchange 2000 (891312)


The information in this article applies to:

  • Microsoft Exchange 2000 Server

SYMPTOMS

The Inetinfo.exe process may use 100 percent of the CPU resources on a computer that is running Microsoft Exchange 2000 Server.

CAUSE

This problem occurs when a session that is encrypted issues a request to renegotiate the connection. This problem occurs because Exchange does not support requests to renegotiate a connection for a session that is encrypted.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Because of file dependencies, this hotfix requires Microsoft Exchange 2000 Server Service Pack 3. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack

Restart requirement

You must restart the services that are stopped when you install this hotfix.

Hotfix replacement information

This hotfix does not replace any previous hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version           Size     File name
   -----------------------------------------------------------
   26-Jan-2005  22:33  6.0.6617.39       135,168  Iisproto.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbfix kbExchange2000preSP4fix kbbug KB891312 kbAudITPRO
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