You receive a "No Tuner Available" error message when you try to watch live TV after you connect a USB TV tuner to your Windows XP Media Center Edition 2005-based computer (891108)


The information in this article applies to:

  • Microsoft Windows XP Media Center Edition 2005

SYMPTOMS

After you connect a TV tuner to a universal serial bus (USB) port on your Microsoft Windows XP Media Center Edition 2005-based computer, you may receive the following error message when you try to watch live TV:
No Tuner Available
No TV tuner cards are configured to work with Media Center. Go to TV Settings and setup your TV signal.
When you restart Media Center or restart your computer, the problem is not resolved.

CAUSE

This problem occurs if the TV tuner does not have a unique serial ID, and you connected the TV tuner to a different USB port when you configured Media Center. In this scenario, when you reconnect the TV tuner to a different USB port, Media Center does not detect the TV tuner.

WORKAROUND

To work around this problem, use one of the following methods:
  • Connect the TV tuner to the USB port that it was connected to when you configured Media Center.
  • Run the Set Up TV Signal wizard in Media Center again to detect the TV tuner at the new USB port. To do this, follow these steps:
    1. In Media Center, select Settings.
    2. Select TV.
    3. Select Set Up TV Signal.
    4. Follow the steps in the wizard to set up your TV signal.
Note Some USB TV tuners that were included with Windows XP Media Center Edition 2004 systems do not have a unique serial ID. You may experience this problem if you use one of these TV tuners and its corresponding driver with Windows XP Media Center 2005. If your computer was upgraded to Windows XP Media Center Edition 2005 from Microsoft Windows XP Media Center Edition 2004, you may be able to resolve the problem by installing the latest driver for your TV tuner. Contact the manufacturer of your hardware to determine whether a Media Center 2005 compatible device driver exists for your TV tuner. For information about how to contact the manufacturer of your hardware, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

See the "More Information" section for more information about this issue.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Media Center Technical Support

Because Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation with unique components such as specific device drivers and optional settings to maximize the performance of that manufacturer's hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer has installed on the hardware.

You can also visit the Windows XP Media Center Edition product information Web site at the following Microsoft Web site: http://www.microsoft.com/windowsxp/mediacenter/
Modification Type:MajorLast Reviewed:12/6/2004
Keywords:kbtshoot kberrmsg KB891108 kbAudEndUser
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