You cannot continue to print to a Bluetooth printer after the printing process is interrupted in Windows XP Service Pack 2 (890733)


The information in this article applies to:

  • Microsoft Windows XP Professional Service Pack 2 (SP2)
  • Microsoft Windows XP Home Edition Service Pack 2 (SP2)

SYMPTOMS

You try to print to a bidirectional Bluetooth printer in Microsoft Windows XP Service Pack 2 (SP2), and the printing process is interrupted. For example, the printer power is turned off. You may receive an error message that states that the printing process cannot complete even though the printer is available again.

Note You must cancel the current print job, and then print again when the printer is available.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To install this hotfix, you must have Microsoft Windows XP Service Pack 2 (SP2) installed. For additional information about how to obtain Windows XP Service Pack 2, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix is not replaced by any later hotfix.

Registry information

You do not have to create or modify any registry keys to enable the hotfix that this package contains.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version        Size    File name
   -------------------------------------------------------
   02-Dec-2004  04:19  5.1.2600.2574  36,480  Bthprint.sys

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:6/1/2006
Keywords:kbQFE kbHotfixServer kberrmsg kbprint kbWinXPpreSP3fix kbfix kbbug KB890733 kbAudEndUser kbAudITPRO
©2004 Microsoft Corporation. All rights reserved.