Users who are connected to a computer that is running Windows Server 2003 Terminal Services may experience a screen redraw in Outlook 2003 or in Outlook 2002 (890669)

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required. The hotfix includes files for Microsoft Windows Server 2003 and for Microsoft Windows Server 2003 Service Pack 1 (SP1). The hotfix files will be installed as appropriate for your situation. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Restart requirement

You have to restart the computer after you apply the hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.Windows Server 2003, Enterprise Edition for Itanium-based Systems

File name	File version	File size	Date	Time	Platform	SP requirement	Service branch
Basesrv.dll	5.2.3790.315	150,016	21-Apr-2005	19:17	IA-64	None	RTMQFE
Basesrv.dll	5.2.3790.2427	160,768	21-Apr-2005	19:17	IA-64	SP1	SP1QFE

Windows Server 2003

File name	File version	File size	Date	Time	Platform	SP requirement	Service branch
Basesrv.dll	5.2.3790.315	50,688	22-Apr-2005	07:31	x86	None	RTMQFE
Basesrv.dll	5.2.3790.2427	52,736	22-Apr-2005	07:13	x86	SP1	SP1QFE

MORE INFORMATION

This problem occurs whenever a client session is established to Windows Server 2003 Terminal Services. If only some users are connected to Windows Server 2003 Terminal Services, the users experience a flicker on the screen. However, if many user sessions are in progress, the users experience a slow redraw of the screen.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates