You cannot read e-mail messages in Microsoft CRM Sales for Outlook when the messages are encoded in the KOI8-R, KOI8-U, or ISO 8859-5 character sets (890596)

The information in this article applies to:

Microsoft Business Solutions CRM Sales for Outlook, when used with:
- Microsoft CRM 1.2
Microsoft CRM 1.2

CRM SE:1055

SYMPTOMS

You cannot read e-mail messages in Microsoft CRM Sales for Outlook (the Outlook client) when the following conditions are true:

The e-mail messages were received in the Outlook client.
The e-mail messages are encoded in one of the following character sets:
- KOI8-R
- KOI8-U
- ISO 8859-5 Cyrillic

However, you can use the Outlook client to read e-mail messages that are encoded in these character sets when the following conditions are true:

The e-mail messages were received in Microsoft Outlook.
The e-mail messages were then promoted to the Outlook client.

RESOLUTION

Microsoft Business Solutions CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article:

904435 Update Rollup 2 is available for Microsoft CRM 1.2

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information about how e-mail attachment extensions are being renamed to .txt in Microsoft CRM 1.2 , click the following article number to view the article in the Microsoft Knowledge Base:

892054 E-mail attachment extensions are being renamed in Microsoft CRM 1.2 to a .txt extension

Modification Type:	Minor	Last Reviewed:	9/8/2006
Keywords:	kbMBSemail kbfix kbBug kbMBSMigrate kbQFE kbHotfixServer KB890596 kbAudEndUser kbAudITPRO