Folders are still visible when you access a mailbox after you configure segmentation for your users to exclude certain folders in Exchange 2003 (890550)


The information in this article applies to:

  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition

SYMPTOMS

After you configure segmentation for your users to exclude certain folders, these folders are still visible when you access the mailbox. This problem occurs when the following conditions are true:
  • You exclude folders such as the Contacts folder and the Tasks folder.
  • You use an Internet Message Access Protocol (IMAP) e-mail client such as Microsoft Outlook Express to access the mailbox.
This problem occurs in Microsoft Exchange Server 2003.

CAUSE

Segmentation is implemented for Microsoft Outlook Web Access. However, it is not implemented for IMAP e-mail clients.

RESOLUTION

To resolve this problem, you must install a hotfix. After you install the hotfix, you must configure the value of the imap4svc/1 metabase key so that you can exclude folders in an IMAP e-mail client. For the hotfix and the configuration to work, the user must first access the mailbox by using Outlook Web Access.

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

This hotfix requires Microsoft Exchange Server 2003 Service Pack 1.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 

Date         Time   Version      Size      File name
--------------------------------------------------------------
03-Dec-2004  23:51  6.5.7232.56  82,432    Eximap4.dll
03-Dec-2004  23:51  6.5.7232.56  21,504    Expop3.dll
03-Dec-2004  23:51  6.5.7232.56  23,040    Exproto.dll
03-Dec-2004  23:51  6.5.7232.56  27,648    Febecfg.dll
03-Dec-2004  23:51  6.5.7232.56  19,968    Iisif.dll
03-Dec-2004  23:51  6.5.7232.56  131,072   Iisproto.dll
03-Dec-2004  23:51  6.5.7232.56  56,320    Imap4be.dll
03-Dec-2004  23:51  6.5.7232.56  122,368   Imap4fe.dll
03-Dec-2004  23:51  6.5.7232.56  119,808   Imap4svc.dll
03-Dec-2004  23:51  6.5.7232.56  107,520   Imapadm.dll
03-Dec-2004  23:51  6.5.7232.56  7,168     Imapapi.dll
03-Dec-2004  23:52  6.5.7232.56  23,552    Letadata.dll
03-Dec-2004  23:51  6.5.7232.56  107,520   Pop3adm.dll
03-Dec-2004  23:51  6.5.7232.56  7,168     Pop3api.dll
03-Dec-2004  23:52  6.5.7232.56  26,112    Pop3be.dll
03-Dec-2004  23:52  6.5.7232.56  12,288    Pop3fe.dll
03-Dec-2004  23:51  6.5.7232.56  68,096    Pop3svc.dll

Configure the metabase key

To set the value for the imap4svc/1 metabase key and to initialize segmentation, follow these steps:
  1. Install the Mdutil.exe utility on your computer.
    1. Insert the Microsoft Windows 2000 CD into your CD drive.
    2. At the command prompt, type the following:

      expand -r CD_drive_letter:\i386\mdutil.ex_ c:\winnt

  2. Enable hidden folders so that the excluded folders do not appear in the IMAP e-mail client. To do this, type the following at the command prompt:

    mdutil set -dtype DWORD -path imap4svc/1 -prop 49886 -value 0

  3. Instruct your user to use Outlook Web Access to access the mailbox after you configure the metabase key.
Note To disable hidden folders so that the excluded folders do appear in the IMAP e-mail client, type the following at the command prompt:

mdutil set -dtype DWORD -path imap4svc/1 -prop 49886 -value 1

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information about how to use segmentation in Exchange Server 2003, click the following article number to view the article in the Microsoft Knowledge Base:

833340 How to modify the appearance and the functionality of Outlook Web Access by using the segmentation feature in Exchange 2003

For additional information about hotfixes, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

817903 New naming schema for Exchange Server software update packages

Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbExchange2000preSP2fix kbfix kbBug KB890550 kbAudITPRO
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