You receive an error message when you try to accept an activity from a Microsoft CRM queue (890485)


The information in this article applies to:

  • Microsoft CRM 1.2

SYMPTOMS

When you accept an activity from a queue in Microsoft CRM 1.2, you receive the following error message:
An error has occurred. For more information, contact your System Administrator. Error Code 0x80040216.
Although you receive this error message, you can accept the activity.

CAUSE

This problem occurs when another user accepts the activity and has ownership of that activity. However, your Web browser session still shows the activity as available because the session has not been updated. The problem occurs when you try to accept the activity that is already owned.

RESOLUTION

Microsoft CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article:

904435 Update Rollup 2 is available for Microsoft CRM 1.2

Modification Type:MajorLast Reviewed:5/15/2006
Keywords:kbMBSMigrate kbHotfixServer KB890485 kbAudEndUser kbAudITPRO
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