Terminal Services users do not receive notification when remote control sessions have ended in Windows 2000 (890466)

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   21-Apr-2005  10:07  5.0.2195.7040   6,309,376  Sp3res.dll       
   25-Jul-2005  05:49  5.0.2195.7061     144,144  Termsrv.exe

Hotfix installation information

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

This hotfix adds a message that notifies the Terminal Services user that the shadowing session has ended. To resolve the problem, you must also create a registry entry after you install the hotfix. To do this, follow these steps:

Click Start, click Run, type regedit in the Open box, and then click OK.
Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server
On the Edit menu, point to New, and then click DWORD Value.
Type ShowShadowStop, and then press ENTER.
Double-click ShowShadowStop, type 1 in the Value box, click Decimal, and then click OK.
Close Registry Editor.

MORE INFORMATION

By default, the message box that is created by this hotfix will display for 60 seconds. This time-out value can be adjusted by creating a registry entry on the Terminal Server:

Click Start, click Run, type regedit, and then click OK.
Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server
On the Edit menu, point to New, and then click DWORD Value.
Type ShadowTimeOut , and then press ENTER.
Double-click ShadowTimeOut.
I n the Value box, type the new time-out value in seconds, click Decimal, and then click OK.
Quit Registry Editor.

For additional information about the new file naming schema for Microsoft Windows software update packages, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For additional information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates