Custom branding tabs do not appear in Windows Messenger on a Windows Server 2003-based computer (890300)


The information in this article applies to:

  • Microsoft Windows Messenger 5.1
  • Microsoft Windows Messenger 5.0, when used with:
    • Microsoft Windows Server 2003, Enterprise Edition
    • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Office Live Communications Server 2005 Enterprise Edition
  • Microsoft Office Live Communications Server 2005 Standard Edition

SYMPTOMS

After you configure client branding in Microsoft Windows Messenger 5.0 or in Microsoft Windows Messenger 5.1, when a user runs Windows Messenger, the custom branding tabs that you configured do not appear in the left pane of the Windows Messenger window.

CAUSE

This issue occurs if Windows Messenger is running on a Microsoft Windows Server 2003-based computer.

RESOLUTION

To resolve this issue, add the URL for each custom branding tab to one of the following Microsoft Internet Explorer zones:
  • The Local intranet zone
  • The Trusted sites zone
To do this, follow these steps:
  1. Add the URL of any one or more of the Web sites that appear under the following registry subkey to the Local intranet or to the Trusted sites Web content zone in Internet Explorer:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MessengerService\ServiceProviders\{83D4679F-B6D7-11D2-BF36-00C04FB90A03}\Branding

  2. Add the URLs of the locations that appear in the XML file that configures a particular branding tab to the Local intranet or to the Trusted sites Web content zones in Internet Explorer. To do this, follow these steps:
    1. Start Internet Explorer.
    2. On the Tools menu, click Internet Options.
    3. Click the Security tab, click the Web content zone that you want to modify, and then click Sites.
    4. Type the URL that you want to add in the Add this Web site to the zone box, click to clear the Require server verification (https) for all sites in this zone check box, and then click Add.

MORE INFORMATION

For additional information about how to configure branding information in Windows Messenger 5.0, visit the following Microsoft Web site:

http://www.microsoft.com/technet/prodtechnol/winxppro/deploy/wmsngrbr.mspx

Modification Type:MajorLast Reviewed:5/8/2005
Keywords:kbtshoot kbprb KB890300 kbAudITPRO kbAudOEM
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