Double-Clicking Multimedia Icon Does Not Start Program (89399)


The information in this article applies to:

  • Microsoft Multimedia Viewer 1.0
  • Microsoft Bookshelf for Windows 1991 edition
  • Microsoft Bookshelf for Windows 1992 edition
  • Microsoft Cinemania for Windows 1992 edition
This article was previously published under Q89399

SUMMARY

When you double-click an icon for a multimedia application that uses Viewer 1.0 while WinFax Pro version 2.0 from Delrina Technology, Inc. is running, the application will not start. Bookshelf or Cinemania should start if you disable WinFax. If Bookshelf or Cinemania still does not start, remove any reference to WinFax from the WIN.INI LOAD= line or the Startup group in the Windows Program Manager.

Workarounds

WinFax Pro contains a .DLL named VIEWER.DLL. Bookshelf for Windows and Cinemania also contain a file named VIEWER.EXE. There are three possible workarounds for this problem.
  • Upgrade to WinFax Pro version 3.0, which corrects this problem.

    -or-
  • Shutdown WinFax Pro before running the multimedia applications.

    -or-
  • Rename VIEWER.EXE to VIEW.EXE (or any legal MS-DOS filename). This allows both programs to run simultaneously. However, renaming VIEWER.EXE to VIEW.EXE (or any legal MS-DOS filename) causes QuickKeys to fail because QuickKeys is hard coded to look for VIEWER.EXE. (Note: This workaround is not applicable to the Word for Windows & Bookshelf, Multimedia Edition. Word for Windows is hard coded to look for VIEWER.EXE.
NOTE: Another possible workaround is to upgrade to Bookshelf 1993. Bookshelf 1993 uses MVIEWER2.EXE instead of VIEWER.EXE.

For technical assistance with WinFax Pro, contact Delrina Technology technical support at (416) 441-1026.
Modification Type:MajorLast Reviewed:12/18/2003
Keywords:KB89399
©2003 Microsoft Corporation. All rights reserved.