When you view a calendar in Outlook, the free or busy information may not appear (889698)

SYMPTOMS

The free or busy information that generally appears when a meeting recipient has granted you permission to view their calendar in Microsoft Office Outlook may not appear. This behavior occurs when the following conditions are true:

You try to schedule a meeting by using your Microsoft MSN Hotmail account contact list that includes MSN Hotmail users.
You try to use the Scheduling tab in Microsoft Office Outlook to set up your meeting.

CAUSE

This behavior occurs the first time that you click the Scheduling tab. Contact with the server or with the local network may be delayed. Therefore, we recommend that you try to view the information again after you wait for several minutes.

Additionally, this behavior may occur if you do not have sufficient permission to view the free or busy information.

WORKAROUND

To work around this problem, quit Outlook. Then, wait for several minutes, restart Outlook, and then try to view the free or busy information.

If you still cannot view the MSN Hotmail user information, contact the owner of that account to verify that you have full permission to view their calendar.

MORE INFORMATION

For additional information about using Outlook with MSN or Hotmail, click the following article numbers to view the articles in the Microsoft Knowledge Base:

287604 How to configure MSN to work with Outlook 2002 and with Outlook 2003

834322 How to add multiple MSN accounts or multiple MSN Hotmail accounts for use with Office Outlook Connector for MSN

834458 How to synchronize time zone settings between MSN Calendar and Microsoft Outlook after you install Office Outlook Connector for MSN

834460 You cannot access e-mail folders that are in non-primary MSN accounts or Hotmail accounts

889694 How to change the Send/Receive settings and the frequency that the Outlook Connector for MSN synchronizes in Outlook 2002 and Outlook 2003