You cannot capture or use a CD in Virtual PC 2004 or in Virtual PC 2004 Service Pack 1 (889517)



The information in this article applies to:

  • Microsoft Virtual PC 2004 Service Pack 1
  • Microsoft Virtual PC 2004

SYMPTOMS

You cannot capture or use a CD in Microsoft Virtual PC 2004 or in Microsoft Virtual PC 2004 Service Pack 1 (SP1).

If you clickUse Physical Drive drive letter: on the CD menu, where drive letter is your CD drive, Virtual PC 2004 will not be able to capture or use the CD.

CAUSE

This problem occurs if you have the following CD programs installed on your computer:
  • Nero InCD 4 by Ahead Software.
  • Roxio DirectCD for Windows by Roxio, Inc.
  • Roxio DirectCD for Windows version 2.x or later versions by Roxio, Inc.

RESOLUTION

To resolve this problem, you must disable or remove these programs from the host operating system.

For more information about how to disable or remove Nero InCD 4, visit the following Nero support Web site: For more information about how to disable or remove Roxio DirectCD for Windows, visit the following Roxio support Web site:

STATUS

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Modification Type:MajorLast Reviewed:12/2/2004
Keywords:kbtshoot kbprb KB889517 kbAudEndUser