FIX: Valid credit card numbers are not accepted in Microsoft Commerce Server 2002 (889384)
The information in this article applies to:
- Microsoft Commerce Server 2002
- Microsoft Commerce Server 2002 Feature Pack 1
- Microsoft Commerce Server 2000
SYMPTOMSValid credit card numbers are not accepted by the order processing pipeline in Microsoft Commerce Server. Some credit card numbers that were issued in the year 2004 or that may be issued in a later year may not be accepted as valid numbers. If a credit card number is not accepted as a valid number, an order that uses the credit card number cannot be completed. When this problem occurs, you may receive an error message that is similar to the following: The credit-card number you provided is not valid. Please verify you payment information or use a different card. Note Because this message can be customized in one of the resource files that are available with a Microsoft Commerce Server Sample site, the error message that you receive may be different. CAUSEThis problem occurs because the number of digits and the ranges of numbers that are permitted for some credit cards have changed. This Microsoft Commerce Server software update supports the new credit card numbers that have been issued.RESOLUTIONSoftware update informationA supported software update is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This software update may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Commerce Server service pack that contains this software update. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the software update. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. File download information
The following files are available for download from the Microsoft
Download Center: Commerce Server 2002 Commerce Server 2002 Feature Pack 1 Commerce Server 2000 File information
The English version of this software update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Commerce Server 2002 Date Time Version Size File name
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02-Nov-2004 22:32 4.5.3832.0 937,799 Stdretcomp.dll Commerce Server 2002 Feature Pack 1 Date Time Version Size File name
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03-Nov-2004 22:19 4.6.5233.0 942,387 Stdretcomp.dll Commerce Server 2000 Date Time Version Size File name
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04-Nov-2004 23:46 4.0.0.3868 356,624 Stdretcomp.dll STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
| Modification Type: | Minor | Last Reviewed: | 6/2/2006 |
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| Keywords: | ATdownload kbQFE kbHotfixServer KB889384 kbAudDeveloper kbAudITPRO |
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