Print queue shows incorrect number of pages when you print a Web page in Internet Explorer 6 Service Pack 1 (889333)

Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry

SYMPTOMS

When you print a Web page from a computer that has Microsoft Internet Explorer 6 Service Pack 1 (SP1) installed, the total number of pages that is displayed in the Print queue is incorrect.

For example, in the Print queue, in the Page Range area of the General tab, if you click to select Pages, type 1 in the Pages box, and then click Print, the total number of pages that is displayed in the Print queue is 2 instead of 1.

Note The page calculation error may occur when you print multiple copies of the same Web page.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP Service Pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version         Size       File name
   ------------------------------------------------------------
   21-Sep-2004  01:21  6.0.2800.1473    38,912    Iecustom.dll
   08-Feb-2005  23:05  6.0.2800.1493   236,544    Iepeers.dll
   18-Nov-2004  16:41  6.1.22.0         14,048    Spmsg.dll
   18-Nov-2004  16:44  6.1.22.0        209,632    Spuninst.exe

MORE INFORMATION

To enable the hotfix, follow these steps.

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

Click Start, click Run, type regedit, and then click OK.
Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl
On the Edit menu, click New, click DWORD Value, and then type FEATURE_DONT_PAD_DUPLEX_PRINTING_KB889333.
Right-click FEATURE_DONT_PAD_DUPLEX_PRINTING_KB889333, click Modify, in the Value data box, type 00000001, and then click OK.
Quit Registry Editor.

For more information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the following article number to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates