A tape device unexpectedly goes offline, and backup operations that use third-party backup software are not completed successfully in Windows 2000 (889330)

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To apply this hotfix, you must have Windows 2000 Service Pack 4 (SP4) installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Add the Persistence registry entry after you install the hotfix

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To enable this hotfix after you install it, add the Persistence registry entry to the registry subkey that is mentioned in step 2, and then set the registry entry to 1. When you do this, symbolic names that are used by the Plug and Play feature are persistent. If you set the Persistence registry entry to 0 (zero), or if you remove the Persistence registry entry, symbolic names are not persistent.

To enable the hotfix, follow these steps:

1. Click Start, click Run, type regedit in the Open box, and then click OK.
2. Locate and then click the following registry subkey:

   HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Tape

3. On the Edit menu, point to New, and then click DWORD Value.
4. Type Persistence, and then press ENTER.
5. Right-click the Persistence registry entry, and then click Modify.
6. Type 1 in the Value data box, and then click OK.
7. Quit Registry Editor.
8. Restart the computer.