Video error occurs when you restore live TV to full-screen mode after you change screen resolution in Windows XP Media Center Edition 2005 (889292)


The information in this article applies to:

  • Microsoft Windows XP Media Center Edition 2005

SYMPTOMS

When you change the screen resolution on the Settings tab of the Display Properties dialog box, and then you restore Microsoft Windows XP Media Center Edition 2005 to full-screen mode to continue watching live TV, you may receive the following error message:
Video Error: Files needed to display video are not installed or not working correctly. Please restart Media Center and or restart the computer.

CAUSE

This problem may occur if the following conditions are true:
  1. While you were watching live TV in full-screen mode, you clicked Minimize.
  2. You changed the screen resolution on the Settings tab of the Display Properties dialog box.
  3. You restored Media Center to full-screen mode.
The problem occurs because the screen resolution of Media Center is not adjusted while in a minimized state.

WORKAROUND

To work around this problem, follow these steps when you receive the error message:
  1. Select Play on the Media Center control taskbar.
  2. If Media Center does not resume correctly, quit and then restart Media Center.
  3. If Media Center still does not resume correctly, restart the computer.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Media Center Technical Support

Because Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation with unique components such as specific device drivers and optional settings to maximize the performance of that manufacturer's hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer has installed on the hardware.

You can also visit the Windows XP Media Center Edition product information Web site at the following Microsoft Web site: http://www.microsoft.com/windowsxp/mediacenter/
Modification Type:MajorLast Reviewed:11/5/2004
Keywords:kbtshoot KB889292 kbAudEndUser
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