Event ID: 9122 appears in the Application log and agents cannot communicate with the management server after you install MOM 2005 or upgrade to MOM 2005 (889187)


The information in this article applies to:

  • Microsoft Operations Manager 2005

SYMPTOMS

After you upgrade to Microsoft Operations Manager (MOM) 2005 or install MOM 2005, the following symptoms occur:
  • In the State view of the Operators Console, the MOM 2005 server's Last Heartbeat time is empty, and the server State is Unknown.
  • If you run a Management Pack script, Event ID 9122 is logged many times in the Application log.
  • MOM 2005 agents do not correctly receive configuration information from the MOM 2005 server. Therefore, agents might not receive heartbeat requests.
  • MOM 2005 agents are not added to computer groups.
  • Attributes are not collected from MOM 2005 agents.
  • You cannot use a domain name that contains a period as a NetBIOS domain name on the Mailbox Access Account page in the Exchange Management Pack Configuration Wizard. For example, example.com is a NetBIOS domain name that contains a period.
  • Event 21289 "Package failed to pass server security verification" is logged in the Application event log.

CAUSE

This problem occurs if you use a NetBIOS domain name that contains a period. For example, example.com is a NetBIOS domain name that contains a period. You might experience this problem when you upgrade a Microsoft Windows NT 3.51 or a Microsoft Windows NT 4.0 domain that has a period in the domain name to a Microsoft Windows 2000 Server or a Microsoft Windows Server 2003 Active Directory domain. MOM 2005 assumes that a domain name with a period is a Fully Qualified Domain Name (FQDN) in an Active Directory domain.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Operations Manager 2005. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

905416 How to obtain the latest Microsoft Operations Manager 2005 service pack

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Operations Manager 2005 that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

You must apply this hotfix to each computer that meets the following criteria:
  • The computer hosts a MOM 2005 management server.
  • You manually installed the MOM 2005 agent on the computer.

Restart requirement

The MOM Service is restarted when you install this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   02-Feb-2005  15:27  6.0.2900.2180   2,640,624  Mom2005-rtm-kb889187-x86-ia64-enu.exe
After you install this hotfix, the following files have the listed attributes or later:
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   01-Feb-2005  22:28  5.0.2749.8        899,312  Momactions.dll   
   01-Feb-2005  22:28  5.0.2749.8      1,627,888  Momengine.dll

Hotfix installation information

You must manually install this hotfix on all MOM 2005 management servers and all agents where the control level is set to none. To find agents where the control level is set to none, follow these steps:
  1. Start the MOM 2005 Administrator Console.
  2. Expand the Microsoft Operations Manager\Administration\Computers container.
  3. Click Agent-managed Computers. You can sort the agents by clicking the Control Level column.
To install this hotfix, follow these steps:
  1. Copy the Mom2005-rtm-kb889187-x86-ia64-enu.exe file to a local folder or a shared network folder that the MOM 2005 management computers can access.
  2. Run Mom2005-rtm-kb889187-x86-ia64-enu.exe locally on each computer that meets the prerequisites for this hotfix. You can run Mom2005-rtm-kb889187-x86-ia64-enu.exe by using Windows Explorer or at a command prompt.
After you install this hotfix on the MOM 2005 management server, the Pending Actions container in the MOM 2005 Administrator Console contains update actions for agent computers. To update the agents that are listed in the Pending Actions container with a control level of full, follow these steps:
  1. In the MOM 2005 Administrator Console, click the Microsoft Operations Manager\Administration\Computers\Pending Actions container.
  2. In the results pane, right-click an agent computer where the control level is full, and then click Apply Patches Now.
  3. If you do not want to use the management server action account, click Other, type the user name and password that you want to use, and then click OK.

WORKAROUND

To work around this problem, you can use the MOM 2000 original release version. The MOM 2000 original release version supports the period character in a NetBIOS domain name.

MORE INFORMATION

For more information about other problems that are resolved by Microsoft Operations Manager 2005 Service Pack 1, click the following article number to view the article in the Microsoft Knowledge Base:

905420 List of bugs that are fixed in Microsoft Operations Manager 2005 service packs

For additional information about a related topic, click the following article number to view the article in the Microsoft Knowledge Base:

814517 You cannot configure managed computer rules for Agent Manager in Microsoft Operations Manager 2000 Service Pack 1

For additional information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Operations Manager 2005 Service Pack 1.
Modification Type:MajorLast Reviewed:6/15/2006
Keywords:ATdownload kbGetSP kbBug kbQFE kbdomain kbOpmanInstall kbOpman2005bug kbClient kbnetwork kbEvent kbUpgrade kbPerformance kbfix kbHotfixServer KB889187 kbAudITPRO
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