IIS Web sites do not start automatically after the server or the World Wide Web Publishing service is restarted in Exchange 2000 Server or in Exchange Server 2003 (889171)


The information in this article applies to:

  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange 2000 Server

SYMPTOMS

When a Microsoft Exchange 2000 or Microsoft Exchange Server 2003 virtual server fails over to a cluster node, Internet Information Services (IIS) Web sites that are hosted on the cluster will not start automatically after the server or the World Wide Web Publishing service is restarted.

CAUSE

This problem occurs because Microsoft Exchange resets the ServerAutoStart setting on all IIS Web sites on the cluster when an Exchange virtual server failover occurs.

RESOLUTION

Exchange Server 2003

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Exchange 2000 Server

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Component: CLUSTER\RESOURCE DLL

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version      Size    File name
   --------------------------------------------------
   27-Dec-2004  06:27  6.0.6617.34  139,264 Exres.dll
Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3).

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the Latest Exchange 2000 Server service pack


STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Microsoft Exchange Server 2003 Service Pack 2.
Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbfix kbExchange2000preSP4fix kbbug KB889171 kbAudITPRO
©2004 Microsoft Corporation. All rights reserved.