SYMPTOMS
When your Microsoft Windows Server 2003 computer tries to
start, it may stop responding. Additionally, you may receive an error message
that is similar to the following:
STOP 0xC000021a (Fatal
System Error)
The Windows Logon process system process terminated
unexpectedly with a status of 0xc0000354(0x00000000 0x00000000).
The system
has been shut down.
RESOLUTION
Hotfix information
A supported hotfix is now
available from Microsoft, but it is only intended to correct the problem that
is described in this article. Only apply it to systems that are experiencing
this specific problem. This hotfix may receive additional testing. Therefore,
if you are not severely affected by this problem, we recommend that you wait
for the next Windows Server 2003 service pack that contains this
hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file
attributes (or later file attributes) that are listed in the following table.
The dates and times for these files are listed in coordinated universal time
(UTC). When you view the file information, it is converted to local time. To
find the difference between UTC and local time, use the
Time
Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, 32-bit editions
Date Time Version Size File name
-------------------------------------------------------------------
06-Nov-2004 01:11 5.2.3790.231 756,224 Userenv.dll
Windows Server 2003, Enterprise Edition for Itanium-based Systems
Date Time Version Size File name Platform
-------------------------------------------------------------------
06-Nov-2004 01:11 5.2.3790.231 1,546,240 Userenv.dll IA-64
06-Nov-2004 01:11 5.2.3790.231 756,224 Wuserenv.dll x86