CAUSE
This
problem may occur when new print jobs try to acquire a port when the port is
still being used.
Note You may not be able to determine which print queue, print device, or specific error to use to troubleshoot the problem. This issue occurs because the underlying component reports an error that is overwritten. Only the last error is reported. For example, you may receive the following Win32 error code:
ERROR_SPL_NO_STARTDOC
(3003)
This error code means that a StartDocPrinter call was not
issued. You receive this error code when the print spooler cannot send data to
the port. The print job is marked as "error printing". In this case, the
print spooler repeatedly tries to send the data until you cancel the job.
The error that the port monitor component returns is overwritten when you cancel the print job.
RESOLUTION
Windows 2000
To resolve this problem, obtain Windows 2000 Update Rollup 1 for
Service Pack 4. To obtain this update, visit the following Microsoft Web site:
Note You must install Windows 2000 Service Pack 4 to
deploy Windows 2000 Update Rollup 1 for Service Pack 4.
Hotfix information
A
supported hotfix is now available from Microsoft, but it is only intended to
correct the problem that this article describes. Apply it only to systems that
are experiencing this specific problem.
To resolve this problem,
contact Microsoft Product Support Services to obtain the hotfix. For a complete
list of Microsoft Product Support Services telephone numbers and information
about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.PrerequisitesWindows 2000 Service Pack 4 (SP4) must be installed to apply this
hotfix.Restart requirementYou must restart the computer after you apply this hotfix.Hotfix replacement informationThis hotfix does not replace any other hotfixes.File information The English version of this hotfix has the file
attributes (or later file attributes) that are listed in the following table.
The dates and times for these files are listed in Coordinated Universal Time
(UTC). When you view the file information, it is converted to local time. To
find the difference between UTC and local time, use the
Time
Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------------
17-Jun-2004 23:05 5.0.2195.6951 46,352 Basesrv.dll
14-Dec-2004 11:35 0.2.0.2 138,000 Faxui.dll
17-Jun-2004 23:05 5.0.2195.6945 231,184 Gdi32.dll
17-Jun-2004 23:05 5.0.2195.6946 712,464 Kernel32.dll
14-Dec-2004 11:35 5.0.2195.6997 257,296 Localspl.dll
24-Mar-2004 02:17 5.0.2195.6898 37,136 Mf3216.dll
24-Mar-2004 02:17 5.0.2195.6824 54,544 Mpr.dll
17-Jun-2004 23:05 5.0.2195.6928 335,120 Msgina.dll
24-Mar-2004 02:17 5.0.2195.6892 90,264 Rdpwd.sys
02-Dec-2004 14:27 5.0.2195.7004 6,272,512 Sp3res.dll
14-Dec-2004 11:35 5.0.2195.6938 80,144 Spoolss.dll
24-Mar-2004 02:17 5.0.2195.6897 403,216 User32.dll
05-Aug-2003 22:14 5.0.2195.6794 385,808 Userenv.dll
10-Aug-2004 03:51 5.0.2195.6966 1,632,624 Win32k.sys
19-Jun-2003 20:05 5.0.2195.6681 97,040 Win32spl.dll
17-Jun-2004 23:05 5.0.2195.6946 244,496 Winsrv.dll
17-Jun-2004 23:05 5.0.2195.6946 712,464 Kernel32.dll
10-Aug-2004 03:51 5.0.2195.6966 1,632,624 Win32k.sys
17-Jun-2004 23:05 5.0.2195.6946 244,496 Winsrv.dll
Windows Server 2003
Service pack information
To resolve this problem, obtain the latest service pack for
Windows Server 2003.
For more information, click the
following article number to view the article in the Microsoft Knowledge Base:
889100
How to obtain the latest service pack for Windows Server 2003
Hotfix information
A
supported hotfix is now available from Microsoft, but it is only intended to
correct the problem that this article describes. Apply it only to systems that
are experiencing this specific problem.
To resolve this problem,
contact Microsoft Product Support Services to obtain the hotfix. For a complete
list of Microsoft Product Support Services telephone numbers and information
about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.Restart requirementYou must restart the computer after you apply this hotfix.Hotfix replacement informationThis hotfix does not replace any other hotfixes.File information The English version of this hotfix has the file
attributes (or later file attributes) that are listed in the following table.
The dates and times for these files are listed in Coordinated Universal Time
(UTC). When you view the file information, it is converted to local time. To
find the difference between UTC and local time, use the
Time
Zone tab in the Date and Time tool in Control
Panel.
Windows Server 2003, Itanium-based versions
Date Time Version Size File name
--------------------------------------------------------------
30-Nov-2004 06:07 5.2.3790.237 860,160 Localspl.dll IA-64
30-Nov-2004 06:07 5.2.3790.220 234,496 Spoolss.dll IA-64
Windows Server 2003, x86-based versions
Date Time Version Size File name
--------------------------------------------------------------
30-Nov-2004 22:17 5.2.3790.237 312,320 Localspl.dll
30-Nov-2004 22:17 5.2.3790.220 81,920 Spoolss.dll