You may not be able to update cached printer forms when you log on as a non-administrative user on a computer that is running Windows 2000 with Service Pack 3 or with Service Pack 4 (888808)

SYMPTOMS

If you are using a computer that is running Microsoft Windows 2000 with Service Pack 3 (SP3) or with Service Pack 4 (SP4), and you log on as a non-administrative user, you may not be able to update cached printer forms.

Windows 2000-based client computers can cache printer forms for remote print servers in the registry. When an administrator updates printer forms on the server, the changes are sent to the corresponding cached printer forms on the client computer. If you have administrative credentials for the client computer, you can update the cached printer forms.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Windows 2000 SP3 or Windows 2000 SP4.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   17-Jun-2004  23:05  5.0.2195.6951      46,352  Basesrv.dll      
   21-Sep-2003  00:45  5.0.2195.6824     236,304  Cmd.exe          
   08-Nov-2004  05:50  0.2.0.1           138,000  Faxui.dll        
   08-Nov-2004  05:50  5.0.2195.6988     231,696  Gdi32.dll        
   17-Jun-2004  23:05  5.0.2195.6946     712,464  Kernel32.dll     
   08-Nov-2004  05:50  5.0.2195.6997     257,296  Localspl.dll     
   08-Nov-2004  05:50  5.0.2195.6988      37,136  Mf3216.dll       
   24-Mar-2004  02:17  5.0.2195.6824      54,544  Mpr.dll          
   17-Jun-2004  23:05  5.0.2195.6928     335,120  Msgina.dll       
   24-Mar-2004  02:17  5.0.2195.6892      90,264  Rdpwd.sys
   30-Oct-2004  07:07  5.0.2195.6994   6,140,416  Sp3res.dll       
   08-Nov-2004  05:50  5.0.2195.6938      80,144  Spoolss.dll      
   24-Mar-2004  02:17  5.0.2195.6897     403,216  User32.dll       
   05-Aug-2003  22:14  5.0.2195.6794     385,808  Userenv.dll      
   10-Aug-2004  03:51  5.0.2195.6966   1,632,624  Win32k.sys
   19-Jun-2003  20:05  5.0.2195.6681      97,040  Win32spl.dll     
   24-Aug-2004  22:59  5.0.2195.6970     182,544  Winlogon.exe     
   17-Jun-2004  23:05  5.0.2195.6946     244,496  Winsrv.dll       
   17-Jun-2004  23:05  5.0.2195.6946     712,464  Kernel32.dll     
   10-Aug-2004  03:51  5.0.2195.6966   1,632,624  Win32k.sys
   17-Jun-2004  23:05  5.0.2195.6946     244,496  Winsrv.dll