Zoo Tycoon stops responding and you receive a message when you start the game on a Windows XP-based computer (888738)


The information in this article applies to:

  • Microsoft Zoo Tycoon
Important This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect your system.

SYMPTOMS

When you start Microsoft Zoo Tycoon on a Microsoft Windows XP-based computer, you may receive the following message and Zoo Tycoon stops responding (hangs):Loading... please wait

CAUSE

This issue may occur if you are running Trend Micro antivirus software that uses the Trend Micro Real-time Service. The Trend Micro Real-time Service prevents Zoo Tycoon from starting correctly.

WORKAROUND

To work around this issue, disable the Trend Micro Real-time Service in the System Configuration Utility (Msconfig.exe).

Warning This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.
Note An antivirus program is designed to help protect your computer from viruses. If your antivirus program is disabled, do not perform any one of the following actions:
  • Download or open files from sources that you do not trust.
  • Visit Web sites that you do not trust.
  • Open e-mail attachments when.
For additional information about computer viruses, click the following article number to view the article in the Microsoft Knowledge Base:

129972 Computer viruses: description, prevention, and recovery

  1. Quit all the programs that are running on your computer.
  2. Click Start, click Run, type msconfig, and then click OK.
  3. Click the Services tab, click to clear the Trend Micro Real-time Service check box, and then click OK.
  4. To restart your computer, click Restart.
  5. When the System Configuration Utility window appears, click Don't show this message or launch the System Configuration Utility when Windows starts, and then click OK.

MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
For more information about Trend Micro antivirus software and to contact Trend Micro, visit the following Trend Micro Web site:

http://www.trendmicro.com/

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Modification Type:MajorLast Reviewed:11/18/2004
Keywords:kbtshoot kbprb KB888738 kbAudEndUser
©2004 Microsoft Corporation. All rights reserved.