SYMPTOMS
On your Microsoft Windows Server 2003-based computer, you may receive the following Stop error message:
STOP 0x000000C2 BAD_POOL_CALLER (0x00000044, 0x00000000, 0x80000000, 0x00000000)
Note The Stop error occurs in the Ntoskrnl.exe file. This problem may occur when the computer starts or while the computer is running normally.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required.
Restart requirement
You must restart the computer after you apply this hotfix.
Note When you apply this hotfix, the Ntoskrnl.exe file is updated. You must restart the computer for the new file to take effect.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, 32-bit editions
Date Time Version Size File name
---------------------------------------------------------
11-Nov-2004 14:51 5.2.3790.231 2,407,936 Ntkrnlmp.exe
11-Nov-2004 02:09 5.2.3790.231 2,064,896 Ntkrnlpa.exe
11-Nov-2004 02:09 5.2.3790.231 2,109,952 Ntkrpamp.exe
11-Nov-2004 14:55 5.2.3790.231 2,208,256 Ntoskrnl.exe
Windows Server 2003, Enterprise Edition for Itanium-based Systems
Date Time Version Size File name
---------------------------------------------------------
11-Nov-2004 14:46 5.2.3790.231 5,606,400 Ntkrnlmp.exe