Description of the Office XP post-Service Pack 3 hotfix package: October 31, 2004 (888424)


The information in this article applies to:

  • Microsoft Office XP Professional
  • Microsoft Office XP Developer
  • Microsoft Office XP Standard
  • Microsoft Office XP Small Business
  • Microsoft Office XP Students and Teachers
  • Microsoft Access 2002
  • Microsoft Excel 2002
  • Microsoft FrontPage 2002
  • Microsoft Outlook 2002
  • Microsoft PowerPoint 2002
  • Microsoft Word 2002

SUMMARY

Microsoft has released the Microsoft Office XP post-Service Pack 3 hotfix package for Microsoft Office XP. This article describes the following items in the hotfix package:

  • Issues that the hotfix package fixes
  • Prerequisites for installing the hotfix package
  • Information about whether you must restart your computer after you install the hotfix package
  • Information about whether the hotfix package is replaced by any other hotfix package
  • Information about whether you must make any registry changes to use one or more of the hotfixes in the package
  • Files that the hotfix package contains

Article contents

INTRODUCTION

This article describes the Microsoft Office XP issue that is fixed in the Office XP post-Service Pack 3 hotfix package that is dated October 31, 2004.

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Issue that the hotfix package fixes

This hotfix package fixes the following issue that was not previously documented in a Microsoft Knowledge Base article:
  • You try to open a Microsoft Office XP document, such as a Microsoft Word 2002 document. You use the keyboard commands to open the document in Web view from a Microsoft Windows SharePoint Services site. The document does not open when you press ENTER. Instead, the Office program quits unexpectedly. You receive the following error message:
    Microsoft program has encountered a problem and needs to close. We are sorry for the inconvenience.
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MORE INFORMATION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

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Prerequisites

  • The optimized version of this hotfix is a post-Office XP Service Pack 3 (SP3) hotfix. To install the hotfix, you must have Office XP SP3 installed.

    For more information about Office XP SP3, click the following article number to view the article in the Microsoft Knowledge Base:

    832671 Description of Microsoft Office XP Service Pack 3

  • The optimized version of this hotfix requires Microsoft Windows Installer version 2.0 or a later version of Windows Installer.

    For more information about the Windows Installer prerequisite, click the following article number to view the article in the Microsoft Knowledge Base:

    330537 Office XP updates and patches released after September 2002 may require Windows Installer 2.0

  • The full-file version of this hotfix is also the administrative version of this hotfix. You can install this version of the hotfix on a computer that is running Office XP Service Pack 2 (SP2). However, we have tested this hotfix on Office XP SP3 more extensively than we have on Office XP SP2. If you install this hotfix on a computer that is running Office XP SP2, some file conflicts might occur. We support this configuration, but we do not recommend it.
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Restart information

You do not have to restart your computer after you apply this hotfix.

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Hotfix replacement information

This hotfix is replaced by a later hotfix.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

892094 Description of the Office XP post-Service Pack 3 hotfix package: January 10, 2005



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Registry information

You do not have to create or modify any registry keys to use any hotfixes that this package contains.

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Hotfix file information

This hotfix contains only those files that are required to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Size        File name
   -----------------------------------------------------------------------
   31-Oct-2004  20:21  10,525,696  Sharedff.msp (Full-File/Administrative)
   31-Oct-2004  15:03   4,106,752  Sharedop.msp (Optimized)
After you install the hotfix, the global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. 
   Date         Time   Version      Size       File name
   -----------------------------------------------------
   29-Oct-2004  22:38  10.0.6738.0  9,796,288  Mso.dll
Note For additional information about installing this hotfix, see the Readme.txt file that is included in the package.

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REFERENCES

For more information about the terminology that Microsoft uses when correcting software after it is released, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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Modification Type:MinorLast Reviewed:8/26/2006
Keywords:kbQFE KBHotfixServer kbOfficeXPpostSP3fix kbopenfile kbBug kbfix kbHotfixRollup KB888424 kbAudEndUser kbAudITPRO
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