SYMPTOMS
Consider the following scenario.
You delete a copy of a public folder in Microsoft Outlook. However, you notice that the copy of the folder's Active Directory directory services entry still appears. You look for the Active Directory entry for the original folder, but you notice that the entry has been deleted. When you send a message to the original public folder to examine the folder's status, you receive a non-delivery report (NDR) message. Then, you try to use Exchange System Manager to view the properties of the original public folder, but you receive the following error message:
The mail proxy for this folder cannot be found. This may
be due to replication delays. The mail enabled pages will not be shown. ID no:
c1038a21
This problem occurs when you copy a public folder from Microsoft Outlook by using an Outlook client computer. The copy of the public folder may contain a reference to the original folder's Active Directory entry.
Note This behavior may cause some serious issues.
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. After you install this hotfix, Exchange will not allow
Outlook clients to set the reference to a public folder's Active Directory
entry.
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service
pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------------
07-Dec-2004 08:46 6.0.6617.29 4,694,016 Store.exe
Note Because of file dependencies, this update requires Microsoft
Exchange 2000 Server Service Pack 3 (SP3).
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
301378
How to obtain the latest Exchange
2000 Server service pack