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Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
back to the topPrerequisites
- The optimized version of this hotfix is a post-Office XP Service Pack 3 (SP3) hotfix. To install the hotfix, you must have Office XP SP3 installed.
For additional information about Office XP SP3, click the following article number to view the article in the Microsoft Knowledge Base:
832671
Description of Microsoft Office XP Service Pack 3
- The optimized version of this hotfix requires Microsoft Windows Installer version 2.0 or a later version.
For additional information about the Windows Installer requirement, click the following article number to view the article in the Microsoft Knowledge Base:330537 Office XP updates and patches released after September 2002 may require Windows Installer 2.0
- The full-file version of this hotfix is also the administrative version of this hotfix. You can install this version of the hotfix on a computer that is running Microsoft Office XP Service Pack 2 (SP2).
However, we have tested this fix on Office XP SP3 more extensively than we have on Office XP SP2. If you install this hotfix on a computer that is running Office XP SP2, some file conflicts might occur. We support this configuration, but we do not recommend this configuration.
back to the topRestart information
You do not have to restart your computer after you apply this hotfix.
back to the topHotfix replacement information
This hotfix is not replaced by any later hotfix.
back to the topRegistry information
You do not have to create or to modify any registry keys to use any hotfixes that this package contains.
back to the topHotfix file information
This hotfix contains only those files that are required to correct the issues that this article lists. This hotfix may not contain of all the files that you must have to fully update a product to the latest build.
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name
--------------------------------------------------------------------------
19-Oct-2004 22:23 17,562,624 Accessrtff.msp (full-file/administrative)
19-Oct-2004 22:12 2,631,680 Accessrtop.msp (optimized)
After you install the hotfix, the global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table:
Date Time Version Size File name
----------------------------------------------------------------
07-May-2004 21:56 10.0.6714.0 162,496 Accwiz.dll
17-Dec-2003 21:32 10.0.6515.0 379,592 Acwizrc.dll
09-Sep-2003 20:30 4.2.0.0 73,728 Bidi32.dll
25-Sep-2003 20:07 11.0.5709.0 1,139,472 Fm20.dll
18-Aug-2003 22:26 11.0.5601.0 25,872 Fm20enu.dll
24-Sep-2004 02:39 10.0.6733.0 2,144,960 Graph.exe
09-Jan-2004 02:32 10.0.6605.0 146,120 Grintl32.dll
14-Aug-2003 22:20 2.0.0.1934 135,217 Intldate.dll
13-Oct-2003 22:05 10.0.6308.0 432,696 Msacc.olb
03-Sep-2004 02:06 10.0.6730.0 5,778,120 Msaccess.exe
17-Dec-2003 21:32 10.0.6515.0 572,096 Msain.dll
13-Oct-2003 22:03 10.0.0.6308 121,400 Mscal.ocx
08-Oct-2003 04:20 10.0.0.5730 399,928 Mscdm.dll
30-Jan-2003 05:12 8.0.760.0 359,600 Msdmeng.dll
30-Jan-2003 05:12 8.0.760.0 1,383,592 Msdmine.dll
18-Dec-2002 02:08 8.0.760.0 56,000 Msdmine.rll
30-Jan-2003 05:12 8.0.760.0 224,416 Msmdcb80.dll
30-Jan-2003 05:12 8.0.760.0 1,031,336 Msmdgd80.dll
07-Oct-2004 21:43 10.0.6735.0 9,796,288 Mso.dll
17-Dec-2003 21:33 10.0.6515.0 1,133,256 Msointl.dll
30-Jan-2003 05:12 8.0.760.0 2,071,752 Msolap80.dll
18-Dec-2002 02:09 8.0.760.0 219,832 Msolap80.rll
10-Apr-2002 02:14 8.0.0.382 228,016 Msolui80.dll
24-Nov-2003 21:35 9.0.0.8028 3,041,880 Ocp.dll
16-Sep-2003 02:12 9.0.0.8116 90,112 Ocpintl.dll
15-May-2004 17:31 10.0.6715.0 7,334,592 Owc10.dll
21-Jan-2004 22:36 10.0.6619.0 506,560 Owci10.dll
21-Apr-2004 16:07 5.40.11.2216 512,057 Riched20.dll
17-Dec-2003 21:31 10.0.6515.0 56,008 Snapview.exe
17-Dec-2003 21:31 10.0.6515.0 137,928 Snapview.ocx
13-Oct-2003 22:05 10.0.6308.0 420,400 Soa.dll
05-Sep-2003 23:28 2.0.0.3411 180,224 Ucs20.dll
23-Jul-2003 04:23 6.4.99.69 2,502,656 Vbe6.dll
Note For additional information about how to install this hotfix, see the Readme.txt file that is included in the package.
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