The Lsntsmex.exe process crashes when an Exchange Server 2003 user replies to an e-mail message that contains a Lotus Notes DocLink (888085)

SYMPTOMS

An IBM Lotus Notes user sends an e-mail message that contains a Lotus Notes DocLink to a Microsoft Exchange Server 2003 user. When the Exchange Server 2003 user replies to the message, the Lsntsmex.exe process crashes. Additionally, the following events are logged in the Application event log on the server that is running Exchange Server 2003:
Event Type: Error
Event Source: MSExchangeNOTES
Event Category: Exchange to Notes Conversion
Event ID: 1
Description: Operating system error {WIN32:32(The process cannot access the file because it is being used by another process.)} from eraseFile
Event Type: Error
Event Source: MSExchangeNOTES
Event Category: Exchange to Notes Conversion
Event ID: 8217
Description: Message is looping, returning non-delivery report to sender. Message ID: c=US;a= ;p=LEOEX;l=LEONOTES-050607112741Z-3 Note The Lsntsmex.exe process is a part of the Microsoft Exchange Connector for Lotus Notes.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Because of file dependencies, this hotfix requires Microsoft Exchange Server 2003 Service Pack 1 (SP1). For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

 
Date           Time       Version       Size       File name
---------------------------------------------------------------
08-July-2005   01:44:11   6.5.7233.36   452,3008   Exconmsg.dll
08-July-2005   01:34:47   6.5.7233.36    192,512   Lsntshc.dll