The "Write these files to CD" option is not available in Windows Explorer after a Group Policy setting is applied in Windows XP (888083)


The information in this article applies to:

  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition

SYMPTOMS

In Microsoft Windows XP, when you right-click a CD drive that contains a writable CD in Windows Explorer, the Write these files to CD option is not available.

CAUSE

This problem may occur for new users of the client computer after the "Devices: Restrict CD-ROM access to locally logged-on user only" Group Policy setting is applied. This problem does not affect an existing user whose user profile was created before applying the Group Policy setting.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To install this hotfix, you must have Microsoft Windows XP Service Pack 1 (SP1) or later installed.

Restart information

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

Hotfix file information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows XP Service Pack 1 (SP1)
   Date         Time   Version             Size  File name
   ----------------------------------------------------------
   20-Aug-2004  22:01  6.0.2800.1579     82,432  Fldrclnr.dll     
   23-Nov-2004  22:23  5.1.2600.1611    124,416  Imapi.exe        
   24-Nov-2004  23:13  6.0.2800.1611  8,443,392  Shell32.dll      
   24-Nov-2004  23:13  6.0.2800.1611    116,736  Shsvcs.dll       
   20-Aug-2004  22:01  5.1.2600.1579    700,928  Sxs.dll          
   20-Sep-2004  05:05  5.1.2600.1592    594,432  Xpsp2res.dll
Windows XP Service Pack 2 (SP2)
   Date         Time   Version             Size  File name
   ----------------------------------------------------------
   23-Nov-2004  22:13  5.1.2600.2569    150,528  Imapi.exe        
   24-Nov-2004  23:03  6.0.2900.2572  8,450,560  Shell32.dll      
   24-Nov-2004  23:03  6.0.2900.2569    134,656  Shsvcs.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates

Modification Type:MinorLast Reviewed:6/1/2006
Keywords:kbQFE kbHotfixServer kbWinXPpreSP3fix kbfix kbbug KB888083 kbAudEndUser kbAudITPRO
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