You receive the error message "The network location cannot be reached" when you upload a Windows XP Riprep image to a RIS server (887937)


The information in this article applies to:

  • Microsoft Windows XP Professional
  • Microsoft Windows XP Professional SP1

SYMPTOMS

When you use Riprep.exe to upload a Microsoft Windows XP Professional image to a Remote Installation Services (RIS) server, you may receive one or more of the following error messages:

Error message 1

STARTROM.COM
The network location cannot be reached. For information about network troubleshooting, see Windows Help
Error message 2

NTDETECT.COM
The network location cannot be reached. For information about network troubleshooting, see Windows Help
Error message 3

NTLDR
The network location cannot be reached. For information about network troubleshooting, see Windows Help
Error message 4

RISTNDRD.SIF
The network location cannot be reached. For information about network troubleshooting, see Windows Help

CAUSE

This problem occurs when the line LegacyNIC = 1 is missing from the Ristndrd.sif file. The Ristndrd.sif file is located in the I386 folder of the corresponding backing Risetup image on the RIS server.

WORKAROUND

To work around this problem, you have to add the line LegacyNIC = 1 to the Ristndrd.sif file before you create the Windows XP Riprep image. The Ristndrd.sif file that you have to modify must be in the following folder: RemoteInstall\Setup\Language\Images\Dir_name\I386.

Note The Ristndrd.sif file that you have to modify is located in the backing Risetup image for the Riprep image (the CD-based image). For example, if you are uploading a Windows XP Service Pack 1 Riprep image, the backing image (CD-based) is the Windows XP Service Pack 1 RIS image. In this example, the Ristndrd.sif file is in the following folder: RemoteInstall\Setup\Language\Images\Backing_Risetup_image\I386.

To modify the Ristndrd.sif file, follow these steps:
  1. In Notepad, open the Ristndrd.sif file.
  2. Locate the [Unattended] section.
  3. In the [Unattended] section, type LegacyNIC = 1.
  4. Save the file, and then close Notepad.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Modification Type:MajorLast Reviewed:4/22/2005
Keywords:kberrmsg kbtshoot kbprb KB887937 kbAudITPRO
©2004 Microsoft Corporation. All rights reserved.