Description of the cumulative update for Outlook Express (KB887797) (887797)


The information in this article applies to:

  • Microsoft Outlook Express 6 for Windows
  • Microsoft Outlook Express 5.5 for Windows Millennium Edition
  • Microsoft Outlook Express 5.5 for Windows 2000 SP 2
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SUMMARY

Microsoft has released an update that corrects several problems in Microsoft Outlook Express. The problems' symptoms are described in the "More Information" section.

To resolve these problems, first install the Cumulative Update for Outlook Express for Windows XP (KB887797) that is available on the following Microsoft Windows Update Web site:

http://windowsupdate.microsoft.com/



Note Before this update is made available to you on the Windows Update Web site, you must install cumulative security update 823353. This security update is described in the following Microsoft Knowledge Base article:

823353 MS04-018: Cumulative security update for Outlook Express

After you have installed the Cumulative Update for Outlook Express for Windows XP (KB887797), you must enable each particular fix that you want. To do this, follow the steps in the "Resolution Number" section after each symptom description.

MORE INFORMATION

The "Cumulative Update for Outlook Express for Windows XP (KB887797)" corrects the following problems in Microsoft Outlook Express:
  • Symptom 1

    When you use Outlook Express to send an e-mail message to a specific recipient in your address book, the e-mail message is delivered correctly. However, the subject line of the received message is empty, and the body of the message contains header information. Sometimes, the message may contain recipients that were included in the BCC (Blind Carbon Copy) field of the message.

    For example, if the e-mail message is sent by using Plain Text format, the message is received with header information that is similar to the following in the body of the message: 
    >,
Cc:"recipient name" <recipient e-mail address
>
Bcc: "recipient name" <recipient e-mail address
>
Subject: original subject line
Date: Date and Time
MIME-Version: 1.0
Content-Type: text/plain;
format=flowed;
charset="iso-8859-1";
reply-type=original
Content-Transfer-Encoding: 7bit
X-Priority: 3
X-MSMail-Priority: Normal
X-Mailer: Microsoft Outlook Express 6.00.2900.2180
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
Body of message.
    Alternatively, if the message is sent by using Rich text (HTML) format, the e-mail message is received with header information that is similar to the following in the body of the message: 
    >,
Cc:"recipient name" <recipient e-mail address
>
Bcc: "recipient name" <recipient e-mail address
>
Subject: original subject line
Date: Date and Time
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_0049_01C4C59F.4318FEC0"
X-Priority: 3
X-MSMail-Priority: Normal
X-Mailer: Microsoft Outlook Express 6.00.2900.2180
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180

This is a multi-part message in MIME format.

------=_NextPart_000_0049_01C4C59F.4318FEC0
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

Body of message. 
------=_NextPart_000_0049_01C4C59F.4318FEC0
Content-Type: text/html;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=3DContent-Type content=3D"text/html; =
charset=3Diso-8859-1">
<META content=3D"MSHTML 6.00.2900.2523" name=3DGENERATOR>
<STYLE></STYLE>
</HEAD>
<BODY bgColor=3D#ffffff>
<DIV><FONT face=3DArial size=3D2>&nbsp;&nbsp;&nbsp;Body of =
message.</FONT></DIV>
<DIV>&nbsp;</DIV></BODY></HTML>
------=_NextPart_000_0049_01C4C59F.4318FEC0-
    This issue can occur if the specific recipient entry in your address is corrupted. For example, the issue may occur if the address for the entry contains a line carriage character. Therefore, BCC information appears in the body of the message.

    Resolution 1

    Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

    To resolve this problem, install cumulative update 887797. By default, the resolution to this symptom is disabled after you install this update. To enable the fix for this resolution, follow these steps:
    1. Click Start, click Run, type regedit, and then click OK.
    2. Locate and then click the following registry subkey:

      HKEY_LOCAL_MACHINE\Software\Microsoft\Outlook Express

    3. On the Edit menu, point to New, and then click Key.
    4. Type Hotfix, and then press ENTER.
    5. Right-click Hotfix, click New, and then click DWORD Value.
    6. Type Q886192, and then press ENTER.
    7. Right-click Q886192, and then click Modify.
    8. In the Value data box, type 1, and then click OK.
    9. Locate and then click the following registry subkey:

      HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Outlook Express

    10. Repeat steps 3 through 8.
    11. On the File menu, click Exit to quit Registry Editor.
  • Symptom 2

    Assume that you configure Outlook Express to break apart e-mail messages that are larger than a specific size. For example, you specify 60 kilobytes (KB) in the Break apart messages larger than option in the Properties dialog box for the e-mail account.

    When you use Outlook Express to send an e-mail message that is larger than 60 KB, the e-mail message is sent as a multipart message. If you have also included e-mail recipients in the BCC field of the e-mail message, e-mail recipients who are listed in the To field or in the CC field of the multipart e-mail message may be able to view the e-mail recipients who are listed in the BCC field. This behavior occurs if the e-mail recipients who are listed in the To or CC fields copy the e-mail message to the desktop, and then use Notepad to open the e-mail message.

    Resolution 2

    Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

    To resolve this problem, install cumulative update 887797. By default, the resolution to this symptom is enabled after you install this update. If you want to disable the fix for this resolution, follow these steps:
    1. Click Start, click Run, type regedit, and then click OK.
    2. Locate and then click the following registry subkey:

      HKEY_LOCAL_MACHINE\Software\Microsoft\Outlook Express

    3. On the Edit menu, point to New, and then click Key.
    4. Type Hotfix, and then press ENTER.
    5. Right-click Hotfix, click New, and then click DWORD Value.
    6. Type Q843555, and then press ENTER.
    7. Right-click Q843555, and then click Modify.
    8. In the Value data box, type 0, and then click OK.
    9. Locate and then click the following registry subkey:

      HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Outlook Express

    10. Repeat steps 3 through 8.
    11. On the File menu, click Exit to quit Registry Editor.
  • Symptom 3

    When you receive an Outlook Express e-mail message that was sent by using a Japanese version of Microsoft Windows XP, the name that is displayed in the From field may not appear correctly.

    Resolution 3

    Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

    To resolve this problem, install cumulative update 887797. By default, the resolution to this symptom is disabled after you install this update. To enable the fix for this resolution, follow these steps:
    1. Click Start, click Run, type regedit, and then click OK.
    2. Locate and then click the following registry subkey:

      HKEY_LOCAL_MACHINE\Software\Microsoft\Outlook Express

    3. On the Edit menu, point to New, and then click Key.
    4. Type Hotfix, and then press ENTER.
    5. Right-click Hotfix, click New, and then click DWORD Value.
    6. Type Q811098, and then press ENTER.
    7. Right-click Q811098, and then click Modify.
    8. In the Value data box, type 1, and then click OK.
    9. Locate and then click the following registry subkey:

      HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Outlook Express

    10. Repeat steps 3 through 8.
    11. On the File menu, click Exit to quit Registry Editor.
  • Symptom 4

    When you use the Microsoft Collaboration Data Object (CDO) to filter e-mail on a Microsoft Exchange server, a corrupted e-mail message on the server may cause an infinite loop when the CDO processes the message. This behavior may cause the CPU usage that is displayed in Task Manager to approach 100 percent. The CDO libraries use interfaces that are included in Outlook Express for data collection and for parsing.

    Resolution 4

    Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

    To resolve this problem, install cumulative update 887797. By default, the resolution to this symptom is disabled after you install this update. To enable the fix for this resolution, follow these steps:
    1. Click Start, click Run, type regedit, and then click OK.
    2. Locate and then click the following registry subkey:

      HKEY_LOCAL_MACHINE\Software\Microsoft\Outlook Express

    3. On the Edit menu, point to New, and then click Key.
    4. Type Hotfix, and then press ENTER.
    5. Right-click Hotfix, click New, and then click DWORD Value.
    6. Type Q886711, and then press ENTER.
    7. Right-click Q886711, and then click Modify.
    8. In the Value data box, type 1, and then click OK.
    9. Locate and then click the following registry subkey:

      HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Outlook Express

    10. Repeat steps 3 through 8.
    11. On the File menu, click Exit to quit Registry Editor.
  • Symptom 5

    When you use a custom program, such as a backup program, that uses Simple MAPI (Messaging Application Programming Interface) for e-mail notification, the notifications may stop after the program tries to send a Simple MAPI command. This problem occurs because Simple MAPI has stopped responding. The program may still function correctly, but it cannot send e-mail notifications.

    Note By default, the Simple MAPI service provider in Microsoft Windows 2000, in Microsoft Windows XP, and in Microsoft Windows Server 2003 is Outlook Express.

    For more information about Simple MAPI, visit the following Microsoft Web site:

    http://msdn.microsoft.com/library/default.asp?url=/library/en-us/mapi/html/835175ab-a4c3-46ca-b069-b581dc445604.asp

    Resolution 5

    Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

    To resolve this problem, install cumulative update 887797. By default, the resolution to this symptom is disabled after you install this update. To enable the fix for this resolution, follow these steps:
    1. Click Start, click Run, type regedit, and then click OK.
    2. Locate and then click the following registry subkey:

      HKEY_LOCAL_MACHINE\Software\Microsoft\Outlook Express

    3. On the Edit menu, point to New, and then click Key.
    4. Type Hotfix, and then press ENTER.
    5. Right-click Hotfix, click New, and then click DWORD Value.
    6. Type Q875514, and then press ENTER.
    7. Right-click Q875514, and then click Modify.
    8. In the Value data box, type 1, and then click OK.
    9. Locate and then click the following registry subkey:

      HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Outlook Express

    10. Repeat steps 3 through 8.
    11. On the File menu, click Exit to quit Registry Editor.
  • Symptom 6

    After you install Windows XP Service Pack 2 (SP2), the body text of HTML-based e-mail messages that are sent from Outlook Express may be truncated and may be missing data. This problem may occur if the e-mail message contains non-ASCII characters, such as Chinese characters.

    Resolution 6

    Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

    To resolve this problem, install cumulative update 887797. By default, the resolution to this symptom is enabled after you install this update. If you want to disable the fix for this resolution, follow these steps:
    1. Click Start, click Run, type regedit in the Open box, and then click OK.
    2. Locate and then click the following registry subkey:

      HKEY_LOCAL_MACHINE\Software\Microsoft\Outlook Express

    3. On the Edit menu, point to New, and then click Key.
    4. Type Hotfix, and then press ENTER.
    5. Right-click Hotfix, click New, and then click DWORD Value.
    6. Type Q886663, and then press ENTER.
    7. Right-click Q886663, and then click Modify.
    8. Type 0 in the Value data field, and then click OK.
    9. Locate and then click the following registry subkey:

      HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Outlook Express

    10. Repeat steps 3 through 8.
    11. Quit Registry Editor.
  • Symptom 7

    If you install Windows XP SP2, and then you open a *.mht file from a Microsoft Office SharePoint Portal Server 2003-based Web site, the text or the images that are associated with the file do not display. A red "X" appears instead of the images. This problem may occur if large .mht files are stored on a SharePoint Portal Server computer.

    Resolution 7

    Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

    To resolve this problem, install cumulative update 887797. By default, the resolution to this symptom is enabled after you install this update. If you want to disable the fix for this resolution, follow these steps:
    1. Click Start, click Run, type regedit, and then click OK.
    2. Locate and then click the following registry subkey:

      HKEY_LOCAL_MACHINE\Software\Microsoft\Outlook Express

    3. On the Edit menu, point to New, and then click Key.
    4. Type Hotfix, and then press ENTER.
    5. Right-click Hotfix, click New, and then click DWORD Value.
    6. Type Q886193, and then press ENTER.
    7. Right-click Q886193, and then click Modify.
    8. In the Value data box, type 0, and then click OK.
    9. Locate and then click the following registry subkey:

      HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Outlook Express

    10. Repeat steps 3 through 8.
    11. On the File menu, click Exit to quit Registry Editor.
  • Symptom 8

    When you import a .csv file to your address book, your address book may import the file even if the e-mail address entry is not valid. When you send e-mail that includes this address book entry, some headers in the e-mail message may be converted to message body text.

    Resolution 8

    Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

    After you install this hotfix, you must modify the following registry subkey to activate the fix for this symptom:

    HKEY_LOCAL_MACHINE\Software\Microsoft\Outlook Express

    To do this, follow these steps:
    1. Click Start, click Run, type regedit in the Open box, and then click OK.
    2. In Registry Editor, locate and then click the following registry subkey:

      HKEY_LOCAL_MACHINE\Software\Microsoft\Outlook Express

    3. On the Edit menu, point to New, and then click Key.
    4. Type Hotfix for the key name, and then press ENTER.
    5. Right-click Hotfix, point to New, and then click DWORD Value.
    6. Type Q886192 for the DWORD value name, and then press ENTER.
    7. Right-click Q886192, and then click Modify.
    8. Type 1 in the Value data box, and then click OK.

      Note To make this hotfix unavailable, change the value in the Value data box to 0.
    9. Quit Registry Editor.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Modification Type:MinorLast Reviewed:6/1/2006
Keywords:kbQFE kbHotfixServer kberrmsg KB887797 kbAudEndUser
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