You receive a "Rundll32.exe has encountered a problem" error message, or the wrong USB device is removed when you try to remove a USB device on a Windows XP-based computer (887740)
The information in this article applies to:
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
SYMPTOMSWhen you use the Safely Remove Hardware program to remove
a universal serial bus (USB) device, you may experience one of the following
symptoms:
CAUSEThis problem occurs when the following conditions are true: - You unplug the USB device from your
computer
while the USB service for that device is being stopped.
- You unplug the USB device before you receive confirmation from the Safely Remove Hardware program that
the service
is stopped
and that the device is removed from Device Manager.
When you unplug the USB device before you receive this confirmation, the computer
cannot find the USB device that you specified in the Safely Remove Hardware
program. Therefore, the computer generates the error message that is mentioned in the
"Symptoms" section, or the computer removes a different USB
device. STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section.MORE INFORMATIONMake sure that you use either the Add/Remove Hardware wizard
or the Safely Remove Hardware icon in the notification area to
remove
a USB device
from Device Manager before you physically unplug it
from your computer. When you correctly remove a device from the computer, you
avoid the risk of data loss and the risk that the computer or the device will
malfunction as the result of an unsafe removal procedure.REFERENCES
For additional information about how to troubleshoot USB devices, click the following article number to view the article in the Microsoft Knowledge Base:
310575
General USB troubleshooting in
Windows XP
| Modification Type: | Major | Last Reviewed: | 11/30/2004 |
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| Keywords: | kbtshoot KB887740 kbAudITPRO |
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