You cannot establish a remote session to a Windows 2000 Server-based computer that is running Terminal Services (887583)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server

SYMPTOMS

When you start a Microsoft Windows 2000 Server-based computer that is running Microsoft Terminal Services in remote administration mode or in application mode, Terminal Services starts, but you may not be able to make a connection to the Terminal server.

CAUSE

This problem occurs if the RDP-TCP listener is not started on the Microsoft Remote Desktop Protocol (RDP) port. The listener may not start if the TermSrv service starts before the TermDD service starts.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Size    File name
   -------------------------------------
   12-Oct-2004  09:16  72,035  Tsoc.inf

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

When you install this hotfix, it updates the service dependencies in the registry so that the TermDD service to start before the TermSrv service starts. The Tsoc.inf file is included so that if Terminal Services is enabled in the future, the dependency change is made.

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:6/1/2006
Keywords:kbTermServ kbBug kbfix kbWin2000preSP5fix kbHotfixServer kbQFE KB887583 kbAudITPRO
©2004 Microsoft Corporation. All rights reserved.