Dump files are corrupted when you generate complete memory dump files on a Windows 2000 Server-based computer with more than 4 GB of physical memory (887555)

SYMPTOMS

When you have more than 4 gigabytes (GB) of physical memory installed on a computer that is running Microsoft Windows 2000 Advanced Server or Microsoft Windows 2000 Datacenter Server in Physical Address Extension (PAE) mode, and you configure the computer to generate complete memory dump files, you may experience one of the following symptoms:

When you restart the computer, the following stop error message is displayed on a blue screen:
STOP 0x50
The size of the memory dump file is not correct, and the memory dump file is corrupted.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you install this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version        Size       File name
   ----------------------------------------------------------
   10-Feb-2004  19:47  5.0.2195.6897     30,160  Mountmgr.sys
   18-Nov-2004  22:18  5.0.2195.7000  1,704,576  Ntkrnlmp.exe     
   18-Nov-2004  22:18  5.0.2195.7000  1,704,192  Ntkrnlpa.exe     
   18-Nov-2004  22:18  5.0.2195.7000  1,726,016  Ntkrpamp.exe     
   18-Nov-2004  22:18  5.0.2195.7000  1,681,408  Ntoskrnl.exe     
   18-Nov-2004  22:19  5.0.2195.7000     67,344  Savedump.exe

MORE INFORMATION

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates