You cannot activate a Terminal Services license server in Windows 2000 Server or in Windows Server 2003 (887444)


The information in this article applies to:

  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server

SYMPTOMS

When you try to activate a Terminal Services license server on a computer that is running Microsoft Windows 2000 Server or Microsoft Windows Server 2003, the Terminal Services Licensing service starts, but the license server is not activated.

When you view the System log in Event Viewer, you see an event that is similar to the following:Type: Error
Date: Date
Time: Time
Event ID: 38
Source: TermServLicensing
User: N/A
Computer:
Details: Can't generate a license for client because of error 'Can't add certificate to store, error c0010020.You may also recieve this internal error:
Internal Error: 0xc0110011

RESOLUTION

To resolve this problem, remove the Terminal Services Licensing program, and then reinstall it. To do this, follow these steps:
  1. Click Start, point to Programs, point to Administrative Tools, and then click Services. In the right pane, right-click Terminal Services Licensing, and then click Stop. After the Terminal Services Licensing service stops, close Services.
  2. Click Start, click Run, type cmd, and then click OK.
  3. At the command prompt, type the following commands. Press ENTER after each command.

    cd %systemroot%\system32

    ren LServer LServerOLD

  4. Type exit to close the commmand prompt window.
  5. Click Start, point to Settings, and then click Control Panel.
  6. Double-click Add/Remove Programs, and then click Add/Remove Windows Components.
  7. In the Components list, click to clear the Terminal Services Licensing check box, and then click Next.
  8. On the Terminal Services Setup page, click Next, and then click Finish.
  9. Restart your computer.
  10. Click Start, point to Settings, and then click Control Panel.
  11. Double-click Add/Remove Programs, and then click Add/Remove Windows Components.
  12. In the Components list, click to select the Terminal Services Licensing check box, and then click Next.
  13. On the Terminal Services Setup page, click Application server mode, and then click Next.
  14. On the Terminal Services Licensing Setup page, click the option you want to use, type the path of your license server database in the Install license server database at this location box, and then click Next.
  15. Click Finish, close Add/Remove Programs, and then close Control Panel.
  16. Click Start, point to Programs, point to Administrative Tools, and then click Event Viewer.
  17. In the System log, verify the existence of two events that are similar to the following:Event Type: Information
    Event Source: TermServLicensing
    Event Category: None
    Event ID: 5
    Date: Date
    Time: Time
    User: N/A
    Computer: Computer_Name
    Description: Policy Module %SystemRoot%\system32\File_Name.dll for company Company_Name has been loaded. Event Type: Information
    Event Source: TermServLicensing
    Event Category: None
    Event ID: 0
    Date: Date
    Time: Time
    User: N/A
    Computer: Computer_Name
    Description: Terminal Services Licensing was started.
  18. Start Windows Explorer.
  19. Expand the %systemroot%\System32 folder, and verify that the LServer folder has been created.
  20. Click Start, point to Programs, point to Administrative Tools, and then click Terminal Services Licensing.
  21. Right-click the name of your license server, and then click Activate.
  22. Follow the steps in the Licensing Wizard to activate your license server.
Modification Type:MajorLast Reviewed:3/30/2005
Keywords:kbwinservperf kbTermServ kbtshoot kbprb KB887444 kbAudITPRO
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